Account Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB DESCRIPTION

JOB OVERVIEW 
Job Title: Account Executive – SME 
Department: Business Solutions
Reports to: Corporate Sales Manager

PRIMARY OBJECTIVES OF THE JOB 
The Account Executive is responsible for the management of sales and relationships with our large Enterprise customers, ensuring their long-term success. The Account Executive role is to manage a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities. The Account Executive will develop an ongoing business relationship with strategic clients and provide solutions to their business needs, thereby meeting or exceeding sales, profit and customer experience targets, which requires a thorough understanding of the assigned industry segment.

MAIN DUTIES & RESPONSIBILITIES 
•    Lead the client’s account planning cycle ensuring client’s needs and expectations are met.
•    Achieve or exceeds targets assigned by the business.
•    Maintains an effective business relationship with the client's executive team, leading meetings, presentations and proposals. 
•    Responsible for identifying opportunities and proposing solutions to customers, using the most effective approaches. 
•    Accountable for total customer satisfaction, market share, profit and revenue within the client base (assigned quota). 
•    Assist in negotiating customer contracts involving others as necessary and helps ensure compliance by all parties.
•    Participate with the sales and cross-functional teams in the planning of programs and strategies. 
•    Utilize quality principles in the development and assessment of client proposals and deliverables. 
•    Effectively manage the development, delivery and presentation of client proposals. 
•    Effectively qualify, negotiate and close opportunities.
•    Adeptly use Salesforce for accurate sales forecasting through understanding of the client’s business cycle, financial constraints, evaluation criteria, concepts and attitudes of key client decision makers. 
•    Use internal resources effectively to meet objectives in each call, opportunity and situation.
•    Identify and execute solutions for complex problems associated with management of the account. 
•    Effectively communicate with Digicel Business management on account and territory plans, sales forecasts, customer satisfaction issues, competitive analyses and other key data. 
•    Use strong communication (verbal and written) skills in building client relationships, proposals and deliverables.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED
•    Bachelor’s degree in Business Administration, Marketing, Sales, Management, or a related field.
•    3 – 5 years of relevant experience in sales, account management, business development, or customer relationship management, preferably within the telecommunications or ICT industry.
•    Proven ability to develop and maintain strong client relationships, identify business opportunities, and achieve sales targets.
•    Experience in preparing commercial proposals, negotiating contracts, and managing client accounts is an asset.

SKILLS/COMPENTENCIES REQUIRED
•    Excellent communication and interpersonal skills
•    Leadership and working as part of team
•    Ability to handle and deliver on multiple priorities from multiple stakeholders in high pressure environment
•    Competency with Salesforce.com and Microsoft applications – minimum Word, Excel, Outlook and PowerPoint
•    Competency with interpreting trends from various data sets
•    Ability to set and manage priorities judiciously

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.