Business Service Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title: B2B Manager

Reports to: Chief Business Officer

Department: MyCash

Primary Objectives

The MFS B2B Manager is responsible for driving the growth and operational excellence of business-to-business partnerships within the mobile financial services ecosystem. This role focuses on enabling strategic integrations with banks, enterprises, and payment partners, ensuring compliance, security, and scalability to deliver seamless financial solutions.

End to end P&L ownership of the MFS Business Unit, which covers Corporate Solutions (C2B, B2C, P2G, G2P), Retail Payments (C2M) and the whole list of non-conventional channels. The holder of this role will be responsible for exponentially growing the MFS revenues from these channels.

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Main Duties and Responsibilities

• Partnership development
• Integration and Delivery
• Product Strategy and Innovation
• Performance and Reporting

• Meet and exceed the revenue targets of his / her business unit
• Single point of contact for all corporate clients
• Design and manage the set of related products whilst fully owning the customer lifecycle, commercial agreement with corporate clients, contract management, SLA, GTM plan, product P&L
• Annual Budget synergies with other MFS products and propositions
• Partnership network development to efficiently serve the operation across the footprint
• Design the MFS B2B sales channel
• Responsible of the B2B related activities such as: Pipeline management, Contract Management, Bidding, Managing Short-term vs. Long Term Contracts, Accounts Management, SLAs, Tailor-made offers …etc

Qualification and Experience

• 10+ years of experience in MFS, Financial Services, Finance and Product Management
• Proven track of success in managing commercial units
• Full understanding of the importance of MFS / dynamics in the Market
• Capable of managing complicated legal agreements
• Capable of delicately managing big business entities whilst maximizing company interest.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.