Internal Controller Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Description – Internal Controller

Department: Internal Control Unit – MonCash
Reports to: Internal Control Manager
Location: Port-au-Prince, Haiti

Primary objectives of the role

To ensure that all MonCash activities are carried out in strict compliance with the procedures manual and current regulatory requirements. The Internal Controller contributes to upholding internal standards, laws, and policies; minimizing the risk of financial loss; and ensuring the integrity, reliability, and accuracy of financial information.

Key Responsibilities

Daily Operational Monitoring

• Perform daily reconciliation of Cash In and Cash Out transactions.
• Reconcile transactions daily for inactive accounts (Customer Acquisition & B2B).
• Review the B2W report on a daily basis.
• Verify daily processing of the clearing report through to its proper recording.
• Continuously monitor amounts in transit.
• Follow up on the processing of in-transit amounts in collaboration with the B2B and Finance teams.

Weekly Controls

• Review a weekly sample of at least 20 customer KYCs from B2B, Agent Channel, and the Acquisition team.
• Ensure weekly that the commission rates applied to merchant and biller transactions processed via Huawei comply with internal procedures.

Monthly Monitoring

• Oversee the monthly reconciliation of undisbursed payroll balances.
• Validate undisbursed balances through the Internal Control department and escalate to the MonCash CEO for approval of client transfers when required.

Qualifications and Skills

• Bachelor’s degree in Accounting, Finance or a related field.
• At least 2–3 years of relevant experience in internal control, compliance, or financial audit.
• Strong knowledge of regulatory requirements and financial reconciliation processes.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• High attention to detail and accuracy in data management.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet strict deadlines.
• Excellent organizational and communication skills.
• Integrity, confidentiality, and professional ethics.

Key Competencies

• Risk management mindset.
• Process and compliance orientation.
• Proactivity in identifying and resolving control issues.
• Ability to collaborate with cross-functional teams (Finance, B2B, Acquisition, Agent Channel).
• Strong reporting and documentation skills.

Performance Indicators (KPIs)

• Accuracy and timeliness of daily reconciliations.
• Compliance rate of KYC and commission verification checks.
• Timely identification and resolution of in-transit transaction issues.
• On-time submission of monthly reconciliation reports with <5% error rate.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.