KYC Compliance Analyst

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Date: Mar 9, 2026

Location: Port-au-Prince, HT

Company: Digicel

 

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

 

Visit www.digicelgroup.com for more.

 PRIMARY OBJECTIVE OF THE JOB:                                                                                                                                  

The KYC Compliance Analyst will support the day-to-day compliance efforts related to Anti Money Laundering and the Counter Financing of Terrorism (“AML/CFT”) and Fraud Prevention and ensure that the KYC process is effective and it complies with local policies and procedures as well as AML/CFT laws and regulations and best practices including FinTech KYC practices.

 NUMBER OF PERSONS MANAGED/SUPERVISED AND THEIR POSITIONS:                                                                                                                                  

N/A

 MAIN DUTIES AND RESPONSIBILITIES:                                                                                                                                  

 

  • Responsible for client account onboarding onto our core platform as well as 3rd party vendor platforms;
  • Review documentation for new customer accounts assessing any compliance takeaways and impacts that will require to know when to escalate with management;
  • Evaluate high-risk accounts and analyze new customer processes and policies;
  • Study market trends and observe customer behavior patterns within the organization;
  • Review new product proposals and analyze risk and compliance issues relating to these products;
  • Ensure that new account holders are not high–risk customers and do not have restrictions or negative activities that would impact their opening of a new account;
  • Manage appropriate risk classification for customers following transaction monitoring results using 3rd party vendor platforms;
  • Analyse existing policies and procedures relating to new customer research and account analysis to ensure compliance and make suggestions for improvements to these processes;
  • Manage correspondence and formal requests from management along with various operational teams under extremely fast-paced and high-pressure situations;
  • Serve as the subject matter expert for both basic and complex client onboarding situations; educating operations and vendor teams on event specifics and have the ability to navigate the process front to back;
  • Look for alternative methods to gain efficiency and accuracy using technology solutions, critical thinking and coordinate with stakeholders for implementation;
  • Understanding of product setup, transaction lifecycle, and familiarity with operations support functions ensuring policies and procedures are followed;
  • Conduct Compliance checks and branch and agent visits to ensure compliance with KYC and record retention policies and procedures;
  • Collaborate for the smooth functioning of the live transaction monitoring process;
  • Continuously review, and secure customer due diligence and enhanced due diligence information to facilitate the release of transaction alerts issued by our transaction monitoring systems (Automatic and Manual);
  • Follow up with staff, agents & customers, and remittance partners, as necessary, if requisite consumer due diligence documents are not received;
  • Any other responsibility as required by the Corporate Chief Compliance Officer or the Compliance Officer and Money Laundering Reporting Officer (MLRO)

 

 ACADEMIC QUALIFICATIONS AND EXPERIENCE REQUIRED:                                                                                                                               

 

  • Bachelor of Accounting, Law, Criminal Sciences or a related field
  • At least two (2) years experience, working in a similar capacity within a financial institution
  • Member of Association of Certified Anti-Money Laundering Specialist (ACAMS) or equivalent qualification (Desirable);
  • Financial services, FinTech or banking background;
  • Understanding of remittances, payment flows, prepaid cards, alternate payments, and mobile wallet transactions;
  • Good computer skills (especially proficiency in EXCEL) or specific transaction monitoring systems

 

 FUNCTIONAL SKILLS:                                                                                                          

 

  • Attention to details;
  • Demonstrable team-building skills;
  • Superior analytical, critical thinking, and investigative skills;
  • Ability to clearly organize, record, and communicate work product;
  • Strong interpersonal/relationship building skills;
  • Professionalism, dependability, confidentiality, integrity, and trustworthiness combined with a cooperative attitude;
  • Strong written and oral communication skills with the ability to communicate effectively at all levels within the organization;
  • Highly proficient with word processing, spreadsheets, presentation programs, and equipment;
  • Demonstrated experience working independently and in a team environment.

 

 

DISCLAIMER:

 

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.


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