MFS Commercial Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary Objectives of the Job

To manage all commercial and marketing activity within assigned cluster area, to ensure that Moncash targets for encountered our clients and agents needs are met and Digicel's products and services are marketed in an effective and efficient manner.

Focus:

• Cluster area Dealer Channel Management.
• Performance manage & maximize channel reach in cluster area (identify new routes to market).
• Local kiosk channel management.
• Track Cluster Performance, identify and flag issues in local market.
• Develop the regional territory (increase the number of authorized agents, etc) in order to facilitate and increase the number of transactions
• Monitor competitors’ activities.
• Local community integration in conjunction with Agent Channel Manager
• Local Research, Brand, PR, events and business community infiltration.
• Improve Moncash local visibility and appeal, by getting closer to customer.
• Execute all actions derived from weekly/monthly meetings held with Manager
• Execute local sponsorship and events and ensure a return on investment
• Organize training sessions for authorized agents
• Responsible for monitoring and making proposals to combat fraud in the field
• Work with Acquisition Coordinator and Regional Team Leaders to monitor the ESRs and find strategies to reach the areas furthest away
• Maintain weekly or punctual reporting required by the Moncash service

Main Duties and Responsibilities

1. Developing MonCash services in the departments:

• Market Days
• Undermining “Special Competitor Activities”

2. Identify all Branding opportunities and flag to Agent Channel Manager

• Wall-branding
• Billboards
• Potential Partners
• Grassroots and Sponsorship events
• Community Projects

3. Manage all Commercial aspects of the Department by

• Training is delivered in a timely manner
• Proper branding is in place.
• Agents have materials to operate.
• Ensuring that POS/Agents are functioning on a daily basis
• Ensuring there is sufficient Service availability in each cluster.
• Constantly monitoring and flagging Competitive activities/pricing to Agent Channel Manager
• Maintaining a good working relationship with the Master Distributor for their clusters and continuously driving improvements in their service
• Attending weekly meetings with the Agent Channel Manager while maintaining and executing action lists
• Immediately flagging all network issues to Agent Channel Manager

4. Building Relationships               

• Ensure Digicel has good working relationships with all authorities and their representatives across their clusters

• Keep in touch with potential new partners on the field

Academic Qualifications & Experience required

• Strong experience & proven track record of achievements in field.

• • A proven record of delivering customer focused strategic plans with clear revenue goals.
  • Three-five years sales or marketing experience with a leading Brand from either mobile telecommunications or multinationals industries desired.

• Strong people management, customer servicing and interpersonal skills.
• Highly self-motivated and adaptable, effective team player.

Functional Skills

• Self-motivator
• Good Interpersonal and Communications skills (written and oral)
• Good negotiation skills
• Basic Excel and PowerPoint
• Good Time Management skills
• Multi-task and ability to work under pressures and in hard environment

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.