Transaction Monitoring Compliance Analyst

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB TITLE: Transaction Monitoring Compliance Analyst (Internal-External)

 NUMBER OF POSITION: 1

 DEPARTMENT: Financial Services - MyCash

 REPORTS TO : Compliance and Money Laundering Reporting Officer

PRIMARY OBJECTIVE OF THE JOB:

The Transaction Monitoring Compliance Analyst will support the day-to-day compliance efforts related to Anti Money Laundering and the Counter Financing of Terrorism (“AML/CFT”) and Fraud Prevention and ensure that the Transactions monitoring and KYC process are effective and it complies with local policies and procedures as well as AML/CFT laws and regulations and best practices including FinTech KYC practices.

NUMBER OF PERSONS MANAGED/SUPERVISED AND THEIR POSITIONS:

N/A

MAIN DUTIES AND RESPONSIBILITIES

Transaction Monitoring:

• Oversee daily transaction monitoring processes, ensuring prompt identification and escalation of unusual or suspicious activity;
• Review and analyze flagged transactions generated by the monitoring systems, applying risk-based approaches to assess potential financial crime risks;
• Collaborate with cross-functional teams to investigate alerts, provide detailed findings, and ensure appropriate actions are taken (e.g., reporting suspicious activity to relevant authorities);
• Conduct Compliance checks and branch and agent visits to ensure compliance with KYC and record retention policies and procedures;
• Collaborate for the smooth functioning of the live transaction monitoring process;
• Continuously review, and secure customer due diligence and enhanced due diligence information to facilitate the release of transaction alerts issued by our transaction monitoring systems (Automatic and Manual);
• Follow up with staff, agents & customers, and remittance partners, as necessary, if requisite consumer due diligence documents are not received.

Customer Due Diligence (CDD):

• Conduct thorough KYC assessments on high-risk customers, including initial onboarding and ongoing due diligence reviews;
• Ensure that customer records are complete and accurate in compliance with internal KYC policies and external regulatory requirements (e.g., FATF, AMLD, FinCEN);
• Lead Enhanced Due Diligence (EDD) for high-risk customers, including review of beneficial ownership structures, PEP (Politically Exposed Person) status, and adverse media checks;
• Support the development and enhancement of automated KYC systems to streamline customer onboarding and risk assessment;
• Supervise the client account onboarding onto our core platform as well as 3rd party vendor platforms;
• Evaluate high-risk accounts and analyze new customer processes and policies.

Regulatory Compliance:

• Ensure adherence to anti-money laundering (AML), counter-terrorism financing (CTF), sanctions, and other relevant regulatory requirements;
• Assist in preparing and filing Suspicious Activity Reports (SARs) in a timely manner with regulatory authorities;
• Collaborate with legal and compliance teams to ensure that internal policies align with evolving global and local regulatory frameworks;
• Stay informed about new laws and regulations related to AML/KYC compliance and disseminate the information to relevant stakeholders.

Reporting and Analysis:

• Prepare detailed reports and dashboards on monitoring activities, trends, and emerging risks for senior management and regulatory bodies;
• Perform root cause analysis for escalated cases and propose improvements in processes and controls to mitigate similar risks in the future;
• Work closely with audit teams during internal and external reviews, providing necessary documentation and addressing any compliance gaps;
• Any other responsibility as required by the Corporate Chief Compliance Officer or the Compliance Officer and Money Laundering Reporting Officer (MLRO).

ACADEMIC QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Bachelor’s degree in finance, Accounting, Economics, Law, Banking, or a related field.
• A degree or specialized coursework in Compliance, Risk Management, Financial Crime, or Audit would be an asset.
• Professional certification in AML/CFT, Compliance, Fraud Prevention, or Financial Crime (e.g., CAMS or equivalent) would be an advantage but not mandatory.
• Minimum 2–3 years of relevant experience in Compliance, AML/CFT, KYC, Fraud Prevention, Risk Management, Banking, FinTech, Mobile Money, or Financial Services.
• Knowledge of the Haitian financial/regulatory environment, particularly AML/CFT requirements applicable to financial institutions and mobile financial services, would be highly desirable.
• Good computer skills (especially proficiency in EXCEL) or specific transaction monitoring systems

FUNCTIONAL SKILLS:       

• Attention to details;
• Demonstrable team-building skills;
• Superior analytical, critical thinking, and investigative skills;
• Ability to clearly organize, record, and communicate work product;
• Strong interpersonal/relationship building skills;
• Professionalism, dependability, confidentiality, integrity, and trustworthiness combined with a cooperative attitude;
• Strong written and oral communication skills with the ability to communicate effectively at all levels within the organization;
• Highly proficient with word processing, spreadsheets, presentation programs, and equipment;       
• Demonstrated experience working independently and in a team environment.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.