Business Development Executive - SMB

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Business Development Executive

Primary objective of the job: 

The Business Development Executive – SMB is responsible for working with the Corporate Sales Team and Business Services Team, to grow the business and meet the sales targets for Digicel Business, in the areas of ICT and Mobile. It will involve the business development and implementation of Mobile and ICT solutions across the corporate account base and other suitable customers.

The position will involve all aspects from pre and post Mobile and ICT Sales including prospecting, presenting, following up from meetings designing solutions, developing products and signing up customer contracts as well as post-sales workshops. The role will carry a monthly revenue target.

Main Duties and Responsibilities:

• Increase sales for the assigned territory by positioning Digicel products and services.
• Develop and implement the necessary strategies for sales growth.
• Identify new clients and maintain relationships with assigned clients, through synergies with Digicel teams to expedite pre-sales, post sales and collection process.
• Ensure profitability of transactions closed, as per Digicel gross margin, other key indicators and company credit policies in conjunction with the pre-sales team.
• Conduct analysis and classification of clients and identified risks and opportunities.
• Ensure a consistent approach to growing Digicel customer base, by compiling lists of prospective customers for use as sales leads, based on Digicel target markets and business prospects' profiles.
• Accurately forecast sales and form sales plan within assigned accounts.
• Form and develop effective sales strategies to keep Digicel competitive and innovative in the marketplace.
• Proactively analyze client's needs and recommend solutions that best meet client's requirements.
• Develop relationships with Trinidad Corporate and Government sales departments to grow Mobile and ICT business in Trinidad.
• Support the Corporate Sales Team where required for any technical issues relating to sales opportunities.
• Continuously drive multi-service product sales on multi-year contracts for Business Voice, Mobile, Gateways, Fixed Line, Broadband and TV, Dedicated Internet Access, Hosted PBX and any other Digicel Value Added Services against a defined personal target.
• Achieve a daily target of six new meetings with Clients to aid in closing and developing a pipeline.
• Where necessary, be present on customer site visits if required by Technical Department.
• Daily update of Salesforce for all deals and providing daily reporting as required to the sales manager.
• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest in understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner. Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Academic Qualifications and Experience Required:

• Tertiary level education in Marketing, Sales, Business Administration or Social Science
• At least one (1) year professional experience in a similar role
• Experience in and with the mobile telecommunications sector would be considered an asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.