Business Development Executive - SMB

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title: Business Development Executive – SMB  

Primary objective of the job:

The Business Development Executive – SMB is responsible for working with the Corporate Sales Team and Business Services Team to grow the business and meet the sales targets for Digicel Business in the areas of ICT and Mobile. It will involve the business development and implementation of Mobile and ICT solutions across the corporate account base and other suitable customers.

The position will involve all aspects from pre and post Mobile and ICT Sales including prospecting, presenting, following up from meetings designing solutions, developing products and signing up customer contracts as well as post-sales workshops. The role will carry a monthly revenue target.

Main Duties and Responsibilities:

Increase sales for his/her assigned territory by positioning Digicel products and services by:

• Developing and implementing the necessary strategies for sales growth
• Identifying New Clients and maintains relationships with assigned clients through synergies with Digicel team to expedite pre-sales, post sales and collection process.
• Ensuring profitability of transactions closed as per Digicel gross margin, other key indicators and company credit policies in conjunction with the pre-sales team.
• Conducting analysis and classification of clients and identified risks and opportunities.
• Ensuring a consistent approach to growing Digicel Customer Base by compiling lists of prospective customers for use as sales leads, based on Digicel target markets and business prospects' profiles.
• Accurately forecasting sales and forming sales plan within assigned accounts.
• Forming and developing effective Sales Strategies to keep Digicel competitive and innovative in marketplace.
• Proactively analyzing clients’ needs and recommending solutions that best meet client's requirements.
• Developing relationships with Trinidad Corporate and Government sales departments to grow Mobile and ICT business in Trinidad.
• Supporting the Corporate Sales Team where required for any technical issues relating to Sales Opportunities.
• Continuously driving multi-service product sales on multi-year contracts for Business Voice, Mobile, Gateways, Fixed Line, Broadband and TV, Dedicated Internet Access, Hosted PBX and any other Digicel Value Added Services against a defined personal target.
• Achieving a target of 6 new meetings daily with Clients to aid in closing and developing pipeline.
• Required where necessary to be present at customer site visits if required by Technical Department.
• Daily update of Salesforce for all deals and providing daily reporting as required to Sales Manager.

Academic Qualifications and Experience Required:

• Tertiary level education in Marketing, Sales, Business Administration or Social Science
• At least 1 year professional experience in a similar role
• Experience in and with the mobile telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities

• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Strong communication (oral and written) and interpersonal skills.

Working conditions:

• Predominantly 8am – 5pm; may be required to work outside the set work hours to meet deadlines where necessary

• Expected to operate within an “open” concept office environment

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.