Database Administrator

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title: Database Administrator

Primary objective of the job:

The primary objective of the Database Administrator is to administer, secure, and optimize the organization's database environments - predominantly Oracle, with supporting responsibility for Microsoft SQL Server and PostgreSQL. Ensuring high availability, performance, data integrity, and recoverability across on-premises and Azure-hosted infrastructure.

Main Duties and Responsibilities:

• Install, configure, patch, and upgrade Oracle databases (12c/19c and later) in standalone and high-availability configurations
• Configure and manage RMAN backup and recovery strategies; perform database restores, cloning, and refreshes across environments
• Implement and support Oracle Data Guard for disaster recovery, including standby creation, monitoring, and switchover/failover testing
• Monitor and tune database performance using AWR, ASH, and OEM Cloud Control; optimize SQL, indexes, memory, and storage to meet SLAs
• Administer Microsoft SQL Server instances, including backups, maintenance plans, Always On availability groups, and troubleshooting
• Support PostgreSQL databases, including installation, configuration, backups (pg_dump / pg_basebackup), replication, and maintenance
• Assist with deployment and management of databases in Microsoft Azure (Azure SQL Database, SQL Managed Instance, and IaaS VM-hosted databases)
• Manage database security: user provisioning, roles and privileges, auditing, encryption, and compliance with security policies
• Perform capacity planning, storage management, and proactive housekeeping (tablespace management, archiving, log maintenance)
• Provide on-call support for production incidents; resolve database outages and performance degradations within agreed SLAs
• Support application teams with schema changes, data migrations, refreshes, and release deployments (Data Pump, SSIS, scripting)
• Maintain accurate documentation of database configurations, procedures, runbooks, and architecture diagrams

Academic Qualifications and Experience Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)
• 3–5 years of experience as a Database Administrator in a production environment
• Strong hands-on experience administering Oracle Database (12c/19c), including RMAN, Data Pump, ASM, and Oracle Enterprise Manager
• Working knowledge of Microsoft SQL Server and PostgreSQL administration
• Familiarity with Microsoft Azure database services and hybrid cloud concepts
• Solid Linux administration skills (Oracle Linux / RHEL preferred): bash scripting, file systems, storage, networking basics, cron, and log analysis
• Oracle Certified Professional (OCP) / Oracle Certified Associate (OCA) or Azure Fundamentals (AZ-900) certification is an asset

Functional Skills:

• Strong SQL and PL/SQL skills, with the ability to write and optimize queries, scripts, and stored procedures
• Proficiency in backup/recovery planning, disaster recovery concepts, and high-availability technologies (Data Guard, Always On)
• Understanding of database security best practices, access control, and audit requirements
• Ability to automate routine tasks using shell scripting; exposure to Ansible, PowerShell, or Python is an asset
• Clear written and verbal communication, with the ability to explain technical issues in simple terms to non-technical stakeholders
• Strong organizational skills, with the ability to prioritize and manage multiple tasks in a production support environment

Working conditions:

• Predominantly 8am – 5pm; may be required to work outside the set work hours
• Hybrid-based with cross-functional collaboration

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.