Direct Sales Agent

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Direct Sales Agent

Primary objective of the job:

As the Direct Sales Agent, you will be responsible for promoting/selling Digicel's FTTH products and services to residential customers, including up-selling and cross selling to existing customers. Note, this position will require individuals to work on weekends and work flexible hours.

Main Duties and Responsibilities:

• Promote and sell all products and services to residential and retail customers
• Create and maintain sales opportunities funnel
• Achieve sales objectives while providing the highest level of customer service & satisfaction.
• Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate business
• Prepare and submit sales reports as required
• Conduct telephone conversations and in-person visits and presentations to existing and prospective customers.
• Accurately record/receipt customer orders and application forms
• Research sources for developing prospective customers and for information to determine their potential.
• Expedite the resolution of customer problems and complaints.
• Coordinate sales efforts with marketing, sales management, accounting, logistics and technical service groups
• Manage sales process with all stake holders to ensure efficient product and service commissioning
• Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities
• Identify advantages and compare organization's products/services
• Plan and organize personal sales strategies to achieve assigned goals and targets
• Supply management with oral and written reports on customer needs, problems, interests
• Understand the FTTH products/services being sold and how it may be differ from similar products or services sold by competitors.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with immediate management team, marketing and technical service group.
• Participate in trade shows and conventions when required
• Execute administrative duties required to achieve sales targets

Academic Qualifications and Experience Required:

• Five (5) CXC O' Level subjects including English and Mathematics
• 1 to 2 years’ sales experience
• Experience in the telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational and administrative skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Ability to strive in a fast-paced and demanding service environment
• Initiative and resourcefulness in the conduct of duties
• Strong Communication skills
• Confidentiality and trustworthiness
• Computer Literate in a Microsoft Suite (Word, Excel, Power Point, Outlook, etc.)

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.