Enterprise Account Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title: Account Manager 

Primary objective of the job:

The Account Manager own the commercial success of an assigned portfolio of Enterprise customers by driving revenue growth, protecting existing revenues, delivering exceptional customer experience, and ensuring disciplined execution through the Digicel Business Way2Sell Operating Framework.

The Enterprise Account Manager acts as the single point of accountability for all customer-related matters within the assigned territory and is responsible for achieving growth, retention, and profitability objectives. The role serves as a trusted advisor to customer stakeholders and leads cross-functional teams to deliver superior customer outcomes and sustainable long-term value.

The Enterprise Account Manager operates as the General Manager of the assigned territory, owning customer outcomes and leading cross-functional resources to deliver sustainable growth, superior customer experience and long-term value creation.

Main Duties and Responsibilities:

• Own and grow the assigned portfolio by delivering revenue, retention and profitability targets while identifying opportunities to expand wallet share.
• Develop and execute strategic account plans aligned with customer business objectives and maintain visibility of renewals, risks and growth opportunities.
• Build trusted relationships with key stakeholders and position Digicel Business as a strategic technology partner through regular customer engagement and Quarterly Business Reviews.
• Act as the single commercial owner for assigned accounts, ensuring superior customer experience through effective coordination with Service Managers and cross-functional teams.
• Understand customer challenges and develop value-based solutions by collaborating with Pre-Sales, Product and Delivery teams to drive adoption of Digicel Business products and services.
• Execute the Digicel Business Operating Framework, maintaining strong sales discipline, accurate Salesforce records, forecast accuracy and compliance with business governance processes.
• Deliver activity and pipeline KPIs through effective opportunity management and participation in business performance reviews.
• Monitor industry trends, customer developments and competitor activities to identify new opportunities and mitigate business risks.
• Lead and influence cross-functional teams, acting as the voice of the customer to ensure commitments are delivered and business objectives achieved.

Academic Qualifications and Experience Required:

• Bachelor's Degree in Business Administration, Marketing, Information Technology, Engineering or related discipline.
• Minimum of five 3 to 5 years' experience in Enterprise Sales, Account Management or Business Development.
• Proven track record of consistently achieving revenue and growth targets.
• Experience managing complex Enterprise customers and executive-level relationships.
• Knowledge of Telecommunications, ICT, Cloud, Cybersecurity and Managed Services solutions would be an asset.
• Experience using CRM systems, preferably Salesforce.
• Strong commercial and financial acumen.

Functional Skills:

• Strong consultative and value-based selling skills.
• Executive stakeholder management and relationship building.
• Strategic account planning and territory management.
• Pipeline management and forecasting.
• Financial and commercial acumen.
• Negotiation and influencing skills.
• Strong presentation and communication skills.
• Analytical and problem-solving capabilities.
• Ability to communicate technical concepts in simple business terms.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and CRM tools.
• Strong collaboration and cross-functional leadership skills.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.