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Enterprise Account Manager

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Date: Jun 15, 2022

Location: Port of Spain, TT

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


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Job Title: Enterprise Account Manager (Business Solutions)    




As the Enterprise Account Manager,


  • You are the single/first point of contact representing Digicel (Trinidad & Tobago) Limited Enterprise Clients’, which includes all aspects of Digicel Business within its customer base.
  • You will be responsible for all aspects of Enterprise Account Management example (Setting Strategy, Driving Profitable Results within Customer Account, Ensuring Excellent Customer Service and Customer Satisfaction).
  • You must be knowledgeable of Industry Trends, Economic Factors and understand relevant Information and Technology solutions. You will also be responsible for driving Digicel Solutions to targeted Enterprise/Major Accounts to achieve Digicel Business Strategy and Financial Objectives.
  • You will operate at a CXO relationship level with experience beyond transactional selling.



Main Duties and Responsibilities:


  • To ensure ALL Enterprise Accounts are properly documented and updated monthly with an updated strategic account plan.
  • The customer strategic account plan will drive sales within the year for all customers. Plan of actions, SWOT, and key opportunities must be identified, updated and actively managed. 
  • Act as liaison between Pre-Sales and Service Delivery Departments to ensure that ALL products and services are delivered on-time and within budget. Ensure proper escalation of potential delays to customer service/site and mitigate against such.
  • Actively seek both Digicel and its Customers’ Interest.
  • Actively drive successful senior customer relationships within customer accounts working at various CXO levels to ensure customer needs are exceeded.
  • To represent the company at various customer Seminars and Partner Forums.
  • To meet and exceed clear performance targets across assigned accounts continuously working to ensure a consistent approach to growing Digicel Customer Base.
  • Develop and prepare presentations to senior leadership team and closing deals with key clients.
  • Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and results-oriented manner.
  • Proactively advise Senior Management on the product, sales and marketing strategy trends for the assigned market/industry.





  • Bachelor’s Degree in Management or related field of study.
  • A Master’s Degree would be considered an asset
  • 5 years’ of related experience
  • 5+ years’ experience in the ICT Industry, working for a Vendor or a Systems Integrator
  • Experience in and with the mobile telecommunications and Information Technology sector would be considered a valuable asset.



Functional Skills:


  • Computer Literate in Microsoft Suite (Word, Excel, Power Point, Outlook, etc.)
  • Excellent organizational and time management skills
  • Interactive
  • Willingness to improve
  • Report/business writing skills.
  • Client/Management
  • Business Development
  • Drive for Results
  • Commercial Focus
  • Influence and Impact
  • Technical Expertise





This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

Job Segment: Pre-Sales, Account Manager, Telecom, Telecommunications, Sales, Technology