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Date: Jan 1, 2021

Location: Port of Spain, TT

Company: Digicel

About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.

Job Title: IT Cloud Admin  

Location: Trinidad


Primary objective of the job: 


The primary responsibility of the IT Cloud Admin is to build and deploy in the Azure environment, closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure.  Responsible for the day to day maintenance and monitoring of the Azure operation, assist in troubleshooting and providing solutions for technical issues.


The ideal candidate must be able to effectively prioritize and execute tasks, even while under pressure with self-motivation and self-direction. He/she must have the ability to work with incomplete requirement specs and resolve ambiguities with the originating function. Flexibility and the ability to prioritize tasks are important skills for this role as the successful candidate will be required to multitask and deal with multiple urgent situations at a time.


Main Duties and Responsibilities:


  • Support the Azure Cloud Operation, providing real-time monitoring of Azure services deployed
  • Use portals to manage VMs, perform daily tasks and maintenance.
  • Proactively manage the Azure environment, working closely with the Architect and Engineering functions to report bugs, expedite bug fixes and bubble up feature requests.
  • Ability to go technically deep across Azure services and actively seek solutions to customer needs and communicate trends to leadership.
  • Active performance and utilization monitoring.  Monitor workloads for VM optimization and uptime of cloud infrastructure.
  • Respond to alerts of application instability, identifying root cause and corrective actions.
  • Load balancing, caching, web servers, application servers, and databases
  • Cost & Performance Optimization - Control infrastructure costs by continually looking for opportunities to right size servers and services
  • Conduct health checks on a regular basis.
  • Recommend infrastructure configuration changes to users (spin up/down)
  • Add/remove resources (servers, storage, software) in the environment as needed
  • Assisting with reporting on current infrastructure status, and planning for future usage
  • Secure systems using best practices and continuously audit environment to confirm it is bulletproof.
  • Perform wide range of server administration duties including installation, maintenance, upgrades, patching, troubleshooting and widespread support of production systems.
  • Able to assist with Cloud strategy, adoption, and governance
  • Provide on-call and weekend support when needed.


Academic qualifications and experience required:


  • Bachelor’s degree or equivalent experience in Information Technology, Computer Science Engineering or equivalent work experience.
  • 1 to 2 years of experience in implementing in the Azure environment
  • A focus on hands-on implementation. 10% strategy - 90% implementation
  • Hybrid Cloud implementation, and management experience
  • VMWare experience, preferably hands on
  • Cloud Migration Experience, data and servers
  • Azure Backup as a Service, Azure Backup server
  • Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimization
  • Process automation
  • Familiarity with Security and Networking
  • Applicable Azure related certifications like MCSE, MCSD, MCSA preferred

Helpful Experience:

  • Working with remote offices in an international environment
  • Knowledge of telecom technologies, industry trends (architectures, technologies, services) used in wireline, wireless, and operators.
  • Working experience with TOGAF and IT architectural practices
  • Knowledge of industry best practice methodologies for analyzing, defining and documenting the link between input business requirements and output technical solutions.
  • Working experience and familiarity with an Agile/ Lean working environment


Functional Skills:


  • Ability to define and work to different requirements for different locations
  • Functioning in a self-managed, unstructured environment
  • Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
  • Ability to adapt quickly to change and handle ambiguity
  • Strong customer service orientation
  • Ability to work effectively with cross functional groups and participate in problem solving process
  • Ability to develop and implement standards and procedures
  • Strong analytical and problem-solving skills





This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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