Group IT Cloud Administrator

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title: Group IT Cloud Administrator 

Primary objective of the job:

The IT Cloud Administrator is responsible to build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure. He/she will also be responsible for the day-to-day maintenance and monitoring of the Azure operation, assist in troubleshooting and providing solutions for technical issues.

Main Duties and Responsibilities:

• Support the Azure Cloud Operation, providing real-time monitoring of Azure services deployed
• Use portals to manage VMs, perform daily tasks and maintenance
• Proactively manage the Azure environment, working closely with the Architect and Engineering
• functions to report bugs, expedite bug fixes and bubble up feature requests
• Ability to go technically deep across Azure services and actively seek solutions to customer
• needs and communicate trends to leadership
• Active performance and utilization monitoring
• Monitor workloads for VM optimization and uptime of cloud infrastructure
• Respond to alerts of application instability, identifying root cause and corrective actions
• Load balancing, caching, web servers, application servers, and databases
• Cost & Performance Optimization - Control infrastructure costs by continually looking for opportunities to right size servers and services
• Conduct health checks on a regular basis. Recommend infrastructure configuration changes to users (spin up/down)
• Add/remove resources (servers, storage, software) in the environment as needed
• Assisting with reporting on current infrastructure status, and planning for future usage
• Secure systems using best practices and continuously audit environment to confirm it is bulletproof
• Perform wide range of server administration duties including installation, maintenance, upgrades, patching, troubleshooting and widespread support of production systems
• Able to assist with Cloud strategy, adoption, and governance.

Academic Qualifications and Experience Required:

• Bachelor’s degree Computer Science; Information Technology or related studies
• Applicable Azure related certifications, AZ-104 preferred.
• Experience working in an IT Operational environment, specific Cloud experience would be an asset.
• Experience working with enterprise customers on Cloud specific solutions, application development and deployment
• Proven history of customer-obsession, including blog posts, how-to videos, etc.
• Experience analyzing, troubleshooting, and providing solutions for technical issues
• ITIL certification considered an asset.

Functional Skills:

• Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains: Azure Core Platform – Compute, Storage, Networking
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
• Ability to adapt quickly to change and handle ambiguity
• Strong customer service orientation
• Ability to work effectively with cross functional groups and participate in problem solving process
• Ability to develop and implement standards and procedures
• Strong analytical, critical thinking and problem-solving skills
• Communication skills and technical knowledge to be confident when engaging with business managers and technical teams to ensure IT Cloud enablement across the business
• Must be able to effectively prioritize and execute tasks, even while under pressure with self-motivation and self-direction.
• Must have the ability to work with incomplete requirement specs and resolve ambiguities with the originating function.

Working conditions:

• Predominantly 8am – 5pm; may be required to work outside the set work hours to support business across time zones or service outages.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.