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ICT Implementation Supervisor (Project)

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Date: Nov 23, 2022

Location: Port of Spain, TT

Company: Digicel

 

About Digicel

 

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

 

Visit www.digicelgroup.com for more.

 

Job Title: ICT Implementation Supervisor (8-month Contract)

 

Primary objective of the job:

 

The ICT Implementation Supervisor is responsible for managing and developing a team of ICT Engineers who are tasked with provisioning customer premise equipment and providing remote support to in-field technicians.

The Supervisor continuously works to ensure all defined SLA’s are not violated and in so doing should implement and enforce the use of efficient processes and procedures to accomplish same and mitigate any unforeseen issues that may arise during the day to day operations.

 

This position is an 8-month contract (in the first instance) with the potential of a month to month renewal. 

 

 

 

Main Duties and Responsibilities:

 

  1. Work Flow Management:
    • Monitors tasks assigned to the ICT Engineers
    • Ensure resources handle assigned tasks per SLAs
    • Review quality of assigned tasks to ensure compliance and defined standards
    • Generate reports to document team performance against KPIs

 

  1. Documentation:
    • Review and approve documentation on configurations, as-builts, processes and training pertaining to products and services being delivered
    • Take action emanating from other internal departments to highlight/reward good employee performance and guarantee performance improvements where necessary

 

  1. People Management:
    • Leads the ICT team to ensure teams have the tools, training, and knowledge to efficiently and effectively meet the needs of the project deliverables.
    • Provides the required supervision to Engineers to ensure services are delivered on schedule with emphasis placed on quality; ensure compliance to KPIs and KQIs.
    • Ensure regular meeting are held with direct reports and peers to access and benchmark individual, team, department and company performance.

 

  1. Quality:
    • Defines physical quality standards relating to ICT hardware installation, cabling and on premise installations.
    • Execute quality surveys of work done by both internal and external resources to ensure compliance to company standards; take appropriate actions to ensure improvement going forward.

 

  1. Communication: Maintains clear and concise business communication proficiency, both oral and written
  2. Tools: Maintains a database of tools and test equipment assigned to the field engineers and more generally the departments

 

 

 

Academic Qualifications and Experience Required:

 

  • BSc. Electrical and Computer Engineering / Computer Science / ICT or related field of study
  • 3-5 years’ experience performing similar role / duties.
  • Strong understanding of the following
    • IP principles and OSI model
    • Switching and Layer 2 technologies (STP, QoS, P and shapers, Security principles)
    • Routing and commonly used protocols (OSPF, BGP, EIGRP, Access lists, Distribution lists)
    • Service Provider Technologies (MPLS, L2VPN, L3VPN, WAN Principles)
  • Security / Firewall Appliances
  • Wireless IEEE 802.11
  • Mobile telecommunications

 

Certifications

In tandem with the work experience itemized above, at least associate level in one or more of the following will be desired

  • Cisco (CCNA, CCNA Service Provider, CCNA Collaboration, CCNA Security)
  • Juniper (JNCIA-Junos, JNCIA-SEC)
  • Fortinet (NSE4)
  • Huawei (HCIA-R&S, HCIA-Security)

 

An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

 

 

Functional Skills:

 

  • Be ambitious, driven and passionate about all things related to ICT, with an excellent comprehension of how the industry works and the key world players
  • Have polished presentation, communication, and analytical skills
  • Have an adaptive style in being able to communicate often technical ideas in simple terms
  • Have strong organizational skills, being able to manage multiple projects at once
  • Customer service oriented
  • Attentive to detail
  • Self-motivated and results-oriented approach to work
  • Ability to build strong relationships and work as part of inter-disciplinary teams
  • Ability to strive in a fast-paced and demanding service environment
  • Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
  • Confidentiality and trustworthiness.
  • Strong communication (oral and written) and interpersonal skills.
  • Proficiency in Microsoft Office 365 Suite (Word, Excel, Power Point, Outlook, OneDrive, Teams, etc.)
  • Report / business Writing Skills

 

 

DISCLAIMER:

 

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

 


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