IP Operations Engineer

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. 

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.  

Job Title: IP Operations Engineer

Primary objective of the job:

The IP Operations Engineer will be part of a team responsible for the operations and maintenance of the IP network supporting ISP, mobile and other services. This includes the routine checks, project execution and network troubleshooting with other teams. The IP Operations Engineer will also perform daily operations and maintenance on all systems and shall support external departments to resolve faults and customer care issues within acceptable timeframes. This role requires strong knowledge and experience in IP/MPLS networks including MPLS, VPLS, Multicast, Metro E Services, QoS and MPLS-TE.

Main Duties and Responsibilities:

• Customer Focus: Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner. Takes ownership of all customer issues till resolved.

• Network Design Project Execution: Review Core IP Network infrastructure designs that support services which include Broadband, IPTV, Metro E, Carrier grade and ISP services. Suggest design optimization and implement designs within the network.

• Node Configuration: Perform configuration of network routers and switches to implement IP Network design including OSPF, MP-BGP, MPLS, Traffic Engineering and Quality of Service.

• System Records: Create documentation for high level design and low level design and any installed base records. Create configuration management system, training manuals and troubleshooting processes for all node configurations.

• Operational Excellence: This IP Engineer has the knowledge and expertise to develop systems and procedures geared towards the maintenance of the IP Network to ensure it is functioning as per design and the availability of the network with minimum downtime.

• Network Troubleshooting: Investigate, troubleshoot and restore any customer, Carrier Grade or ISP services outage or fault. Performed detailed analysis to determine root cause and follow-up activities.
• Network Analysis and KPIs: Preparation and analysis of KPI reports reflecting the state of the network to the business and other stakeholders. Reviews IP network design based on these to suggest optimization methods.
• SLAs: Work with and support Technology Operations to ensure all SLA targets are met or exceeded.
• Quality of Service: Deploy QoS configuration for all services across the IP network to ensure that low latency services and critical traffic receives the appropriate bandwidth. Troubleshoot any QoS issues.
• System Monitoring:  Monitor Core Data/IP dashboards which clearly define service performance trends and functional performance of the IP network as part of operational routines for detection of issues and capacity planning.

Academic Qualifications and Experience Required:

• BSc. Degree in Electrical/Communications Engineering or Computer engineering/software engineering.
• A minimum of 3 years of experience in a similar environment.
• Experience in and with IP Transport Networks for broadband and mobile services
• In depth knowledge of IP Networks, OSPF, BGP, Multicast, MPLS, MPLS-TE, QoS, Cisco IOS & IOS-XR
• Hands on working experience with provisioning and troubleshooting Cisco routers including ASR9k platform
• Training or mentoring experience would be an asset.
• Cisco Certified Network Professional (CCNP)
• Computer Literate in a Microsoft Suite (Word, Excel, Power Point, Outlook, etc)
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Be ambitious, driven and passionate about all things related to digital apps and music, with an excellent comprehension of how the industry works and the key world players
• Have polished presentation, communication, and analytical skills
• Have an adaptive style in being able to communicate often technical ideas in simple terms
• Attentive to detail
• Self-motivated and result-oriented approach to work
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.
• Report / business Writing Skills
• Project management skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.