Regulatory Affairs Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The Regulatory Affairs Manager will oversee and coordinate the regulatory activities across Digicel’s operating markets, ensuring alignment with the company’s strategic objectives. This role involves managing a team of market-based lawyers, guiding them in handling regulatory matters, and acting as a central point of expertise on regional regulatory issues. The Regulatory Affairs Manager will provide strategic advice to the Head of Regulatory Affairs, Deputy GC – Regulatory Affairs and senior leadership while fostering strong relationships with regulatory authorities and stakeholders.

Main Duties and Responsibilities:
Regulatory Oversight and Strategy
•    Develop and implement regulatory strategies to support the company’s business objectives across all markets
•    Monitor and analyze regulatory developments, advising senior leadership on risks, opportunities, and compliance implications
•    Ensure the company’s positions on key regulatory issues are consistent, aligned, and effectively communicated

Team Leadership and Management
•    Lead and manage market-based lawyers, providing guidance, mentorship, and oversight on regulatory matters
•    Ensure timely and effective coordination of regulatory submissions, consultations, and compliance activities across markets
•    Promote a collaborative and high-performance culture within the regulatory team

Stakeholder Engagement
•    Build and maintain strong relationships with regulatory authorities, government agencies, and industry bodies across markets
•    Represent the company in regional regulatory forums, industry associations, and high-level discussions
•    Regulatory Compliance and Risk Management
•    Oversee the company’s compliance with regulatory obligations, ensuring risks are identified, mitigated, and reported
•    Support market lawyers in managing audits, investigations, and disputes involving regulatory authorities
•    Work with internal stakeholders to ensure regulatory considerations are incorporated into business planning and operations

Policy Development and Advocacy
•    Collaborate with external and internal stakeholders to shape and advocate for regulatory policies that align with the company’s interests
•    Prepare high-quality position papers, reports, and presentations for submission to regulators and industry bodies
•    Monitor emerging trends in telecommunications regulation, advising on potential impacts and strategic responses

Academic Qualifications and Experience Required:
•    LL.B Law degree with current practising certificate 
•    A minimum of at least 15 years post qualification experience, preferably with expertise in the telecommunications industry or a regulated industry, with 2+ years in a leadership role
•    Strong understanding of telecommunications regulation, policy development, and compliance frameworks
•    Proven experience managing teams and coordinating cross-functional regulatory initiatives
•    Exceptional communication, negotiation, and stakeholder management skills
•    Strong analytical and strategic thinking abilities
•    Experience working in the Caribbean and/or Latin American regulatory environments
•    Excellent written and verbal communication skills, including the ability to draft persuasive advocacy materials
•    Strong analytical and organizational skills, with attention to detail
•    Proven ability to build relationships with regulators and other stakeholders
•    Experience working in the Caribbean or Latin American markets

Functional Skills:
•    Exceptional interpersonal, verbal, and written communication skills
•    Excellent capability to build effective business relationships
•    Customer focused
•    Excellent planning, organizing, and problem-solving skills
•    Detail oriented
•    Autonomous
•    Service driven
•    Flexibility and adaptability
 

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.