Sales Operations Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Sales Operations Manager

Primary objective of the job: 

The Sales Operations Manager will be responsible for leading the Digicel Business (B2B) sales operations function, ensuring performance discipline, pricing integrity, and execution alignment across the sales lifecycle. This role oversees a lean but strategic team responsible for performance reporting, pipeline governance, sales process coordination, and pricing for both Mobile and ICT core services. The manager serves as the central link between Sales, Finance, Product, and Service Delivery—enabling timely, accurate, and profitable growth outcomes.

Main Duties and Responsibilities:

• Lead forecasting, pipeline management, and KPI tracking to ensure disciplined sales execution.
• Own pricing governance and offer structure for Mobile and ICT core products, ensuring commercial viability.
• Manage and develop direct reports, providing leadership and direction across performance, operations, and pricing.
• Validate business cases, offers, and investments to ensure profitability, scalability, and adherence to internal policy.
• Coordinate across Sales, Finance, Product, and Delivery to remove execution friction and enable smooth fulfillment.
• Support strategic projects and initiatives with operational planning and performance insights.

Academic Qualifications and Experience Required:

• Bachelor’s degree in Business Administration, Finance, Economics, or related field.
• MBA or similar advanced degree preferred.
• A minimum of eight (8) years in sales operations, business performance, or pricing leadership—ideally in telecom, ICT, or enterprise B2B.

Functional Skills:

• Strong command of CRM systems (Salesforce) and sales forecasting tools
• Advanced Excel and reporting capabilities; familiarity with BI dashboards (Power BI, Tableau, etc.)
• Strong financial acumen and pricing analysis capability
• Ability to lead and coordinate execution across functions

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.