Sales Operations and Analytics Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Sales Operations and Analytics Manager

Primary objective of the job: 

The Sales Operations and Analytics Manager will be critical in optimizing the effectiveness of our sales team through comprehensive sales reporting and analytics, budget management, commissions oversight, and efficient system and process management for the Mobile sales team.

Main Duties and Responsibilities:

Sales Reporting and Analytics:

• Generate and analyze sales performance reports (daily, weekly, monthly) to identify trends, opportunities, and areas for improvement
• Develop actionable insights to support strategic decision-making by the sales leadership team
• Implement and maintain reporting tools and dashboards to provide real-time visibility into sales metrics

Sales Budget Management:

• Collaborate with finance and sales leadership to develop and manage sales budgets and forecasts
• Monitor actual performance against budgeted targets and provide recommendations for adjustments as needed
• Ensure adherence to budgetary guidelines and optimize resource allocation to maximize sales effectiveness

Commission Management:

• Oversee the calculation, tracking, and disbursement of sales commissions and incentives
• Work closely with sales representatives and finance to resolve commission-related inquiries and discrepancies
• Continuously evaluate and enhance the commission structure to automate manual procedures

System Management:

• Be the liaison between sales and IT for all systems that are in use by Sales & Distribution
• Identify all gaps/ opportunities in current systems and provide requirements to IT
• Responsible for the complete roll-out of new systems or new functionality and the related processes within the sales and distribution team
• Communicate to all teams on system outages

Process Management:

• Streamline and optimize sales processes to improve efficiency and productivity
• Identify areas for automation and implement solutions to minimize manual effort
• Collaborate with cross-functional teams to ensure alignment and consistency in sales processes

Academic Qualifications and Experience Required:

• Bachelor’s Degree in Business or equivalent work experience in lieu of formal education to be determined by hiring executive
• Three (3) years’ sales operational system management capability in a telecommunications service provider environment
• Four (4) years sales systems/analytics experience with demonstrated success
• Sales analytics methodology, value-based selling and or other sales system and methodology experience preferred

Functional Skills:

• Very strong execution skills, an operational orientation, and attention to detail are essential to the role
• Ability to lead, motivate, and inspire both executive level leaders and working level colleagues to deliver an outstanding customer experiences, going ‘above and beyond’ as required while simultaneously delivering on KPIs and financial metrics
• Successful candidate must be skilled at influencing across organizational boundaries, working as part of cross-functional teams, and demonstrating an ability to achieve results through collaboration with teams that are not in their direct reporting line
• Ability to provide critical information in a clear, concise and quick manner and possess excellent oral and written communication skills
• Excellent communication skills at executive C’level as well as across all levels and types of customers.  High emotional intelligence
• Confident and comfortable when working with executives, senior level management, external partners and external customers
• Focused, passionate and relentless in their ability to move teams and people and achieve their goals
• Must be innovative, independent and able to work with limited direction and conform to shifting priorities, demands and timelines
• Ability to negotiate, influence and build credibility internally, achieved win-win outcomes in challenging situations
• Excellent ability to lead and mobilize culturally diverse teams of people to “one vision” and a high-performance team (by individual, channel and market team)
• Be ambitious, driven and passionate about all things related to digital apps and music, with an excellent comprehension of how the industry works and the key world players
• Have polished presentation, communication, and analytical skills
• Have an adaptive style in being able to communicate technical ideas in simple terms
• Have strong organizational skills, being able to manage multiple projects at once

• and analyses information skillfully and maintains confidentiality
• Quality Control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality
• Planning/​Organizing - the individual prioritizes and plans work activities and uses time efficiently
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve​
• Initiative – the individual conceptualizes and executes uniquely-positioned, compelling content with little input from others

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.