Sales Support Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title: Direct Sales Support Manager

Primary objective of the job: 

The Direct Sales Support Manager is responsible for developing, implementing and achieving new strategies to achieve sales targets. This role requires focus on development and innovations in market, that will allow our company to provide value-added fibre & mobile solutions to our customers.  A key deliverable of this role is to build valuable relationships with our customers and service providers to drive our first to market philosophy

Main Duties and Responsibilities:

• Develop and execute external sales strategies
• Achieving FTTH & Mobile sales targets
• Develop and execute opportunities to generate and achieve revenue targets
• Develop and execute customer acquisition strategies, to achieve business growth targets which include strategic partnerships with organizations, agencies and institutions across the islands to promote and resell FTTH services
• Coordinate and execute all sales events, direct sales campaigns and field sales campaigns
• Measure and report results for all directs sales channels
• Work with marketing team to create attractive and relevant offers, bundles and incentives to prospective clients, to positively contribute to DIGICEL’s core objectives, employing cost effective strategies
• Provide guidance and leadership for the door-to-door sales agents.  Develop a monthly field route plan for sales agents aligned to business strategy
• Manage staff incentives, reward and recognition initiatives
• Prepare and manage team’s budgets
• Liaise with marketing team to develop direct sales campaigns
• Manage Sales Team Leaders
• Manage Drivers
• Identify and recommend team’s training needs
• Execute administrative duties required to achieve team’s targets
• Direct and support the consistent implementation of company initiatives.
• Any other needs of the business

Academic Qualifications and Experience Required:

• Tertiary level education in Marketing, Sales, Business Administration or Social Sciences
• At least Five (5) years or more experience in successful sales management with a proven track record of achieving and exceeding set targets
• Experience managing residential sales teams
• Experience in the Telecommunications and/or IT sectors would be considered an asset
• Must demonstrate ability to coach and mentor team members to succeed
• Project management skills would be considered an asset

Functional Skills:

• Very strong management skills
• Strong Task & Team orientation
• Excellent verbal and written communication skills
• Excellent Interpersonal skills
• Innovative, resourceful and self-motivated
• Customer-centric with a passion for delivering exceptional service
• Goal oriented and driven towards success
• Strong computer skills including the full suite of Microsoft Office solutions is mandatory
• Strong Time Management skills
• Project management skills
• Very strong business skills and acumen
• Must own a reliable motor vehicle

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent.  Incumbents may and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.