Senior Retail Store Associate

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Senior Retail Associate

Primary objective of the job: 

The Senior Retail Associate is responsible for ensuring the accurate and efficient handling of daily cash transactions, managing inventory of SIM cards and devices, and supporting overall retail operations. This role plays a crucial part in maintaining financial integrity and providing exceptional service to both consumer and corporate customers. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to customer satisfaction.

Main Duties and Responsibilities:

• Complete the daily cash reconciliation for Sales Associates.

• Manage the daily cash receipts from Sales Associates.
• Manage the cash floats for Sales Associates.
• Prepare the daily cash deposit for collection.
• Prepare cheques for daily deposit.
• Complete the daily finance reconciliation.
• Manage repairs submission, collection and tracking.
• Manage the daily distribution of SIMs and devices to Sales Associates.
• Receive and enter SIM and device stock into the POS system.
• Complete the monthly stock count with the consignment vendor.
• Complete daily, weekly and monthly stock count.
• Complete bill payment transactions.
• Complete sales transactions for all Digicel’s products and services.
• Assist customers, both consumer and corporate, with billing queries, account change requests and SIM replacements.
• Meet and interact with customers in a professional and courteous manner maintaining the Digicel Brand.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Academic Qualifications and Experience Required:

• Minimum of five (5) O’level passes (including Math and English) or equivalent combination of education and experience.
• At least 1-3 years’ experience performing similar role / duties.
• Experience in and with the mobile telecommunications sector would be considered an asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Cash Handling & Reconciliation: Proven ability to accurately manage cash floats, process daily cash receipts and deposits, and meticulously reconcile daily sales and finance transactions.

• Inventory Management & POS Operations: Experience in receiving, tracking, and distributing stock (SIMs and devices), performing accurate stock counts (daily, weekly, monthly, and with vendors), and proficiently entering data into a Point-of-Sale (POS) system and proficiency using Microsoft Excel.

• Customer Service & Issue Resolution: Skilled in assisting customers with diverse inquiries, including billing questions, account changes, and SIM replacements, demonstrating strong problem-solving and communication abilities in a retail environment.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.