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Software Development & Design Engineer

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Date: Jul 28, 2022

Location: Port of Spain, TT

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.





Job Title: Software Development & Design Engineer


Primary objective of the job: 


As the Software Development & Design Engineer you will be responsible for:

  • Promoting operational excellence across the business by performing information gathering, requirements analysis, sound algorithmic design, robust programming and documentation, effective system testing, managing end user acceptance testing and providing user documentation following best practice software engineering principles
  • The aim of the role is provide solutions to existing and new problems, process automation, performance monitoring solutions, provide troubleshooting interfaces, enhance alarming and support product development initiatives as required
  • The engineer will also be responsible to ensure that daily operations and maintenance on all those related solutions are efficient.
  • Take ownership over a body of significant software
  • Take loosely defined requests and break down complex tasks, make reasonable decisions
  • Communication and critical thinking skills are essential



Main Duties and Responsibilities:


  • Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
  • Reviewing current systems and processes within and across technical sections
  • Presenting ideas for system improvements, automating process and including any cost proposals
  • Producing detailed specifications and writing the programming code with proper code documentation and modular approach.
  • Testing resulting product in a controlled and non-invasive way, real situations inclusive of load testing simulations before putting into production
  • Managing and co-ordination of load and user acceptance testing 
  • Developing and preparation of user documentation, including solution design documents, functional documents (inclusive of UML and sequence diagram doc)
  • Managing and co-ordination of signed user acceptance testing for specific solutions
  • Breaks large requests down into sub-tasks, gives higher-level status updates
  • Takes operational responsibility
  • Operate fairly independently between periodic check-ins
  • Ensure that these software platforms are always available with negligible downtime



Academic Qualifications and Experience Required:


  • 3+ years of experience working with Python and JavaScript
  • 2+ years of experience with backend frameworks like Flask or Django
  • 2+ years of experience designing and building REST APIs
  • 2+ years of experience with relational databases like Oracle or PostgreSQL
  • 2+ years of experience with frontend frameworks like Angular or React
  • Familiarity with modern cloud technologies such as Azure, AWS or Google Cloud
  • Ability to solve difficult programming challenges, clearly explain your solutions and derive their time complexities
  • Ability to design scalable systems, clearly explain your designs, discuss their trade-offs, availability, throughput, latency etc. will be considered an asset
  • BSc. in Computer Science or Electrical and Computer Engineering
  • MSc. in Computer Science or related field will be considered an asset
  • An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements



Functional Skills:


  • Exhibit exemplary customer service skills, to all internal and external customers
  • Written and verbal communication skills should be professional, concise and effective
  • Collaboration and Teamwork
  • Exercise confidentiality concerning the affairs of the business
  • Personal Ownership and Responsibility
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions
  • Customer Focus





This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.


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