VAS and Billing Engineer

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title: VAS and Billing Engineer

Primary objective of the job: 

• To deploy the most technologically advanced solutions for charging data, voice and value-added services
• Achieve the core KPIs
• Ensure optimum customers experience and service
• Provide accurate and quality service for BSS

Main Duties and Responsibilities:

• Ensure the availability of the prepaid and postpaid billing system, charging, mediation, products and support systems and reporting to Head of VAS and Billing
• Service provisioning for subscriber MSISDN/IMSI, Bills generations and Recharge vouchers, ensure supervised and maintained as per SLAs
• Carry operational routines and upgrades, to ensure KPIs and SLAs are met and capacity management is carried out, to ensure smooth running of promotions and product rollouts
• You would also be asked to ensure reports are available upon request
• Ensure dashboards are available for monitoring all systems and processes
• Ensure design documents are available and maintained via the document management process
• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external), by placing a keen interest in understanding and effectively resolving customer-impacting issues, in a professional and result-oriented manner
• Coordinate and communicate with key external stakeholders such as service development, business risk, network capacity and design teams to ensure necessary capacity planning for new system deployments, upgrades and incident management is carried out with support of the Head of Department
• Setup, test and rollout/update rating/products/promotions
• Function and support in the Commercial, Operations and Billing areas, this would be assigned by HOD and Senior Engineer
• Participate and even lead in cross functional squads/teams
• The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position

Academic Qualifications and Experience Required:

• B.Sc. Degree in Electrical, Electronics, Engineering or Computer Science, Software Engineering
• Expertise in OS/DB Management and Telecom/IT protocols
• Excellent understanding of network interface protocols, GSM online charging protocols

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job
• Confidentiality
• Strong communication (oral and written) and interpersonal skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent.  Incumbents may and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.