FOTS Agent

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job Title

Feet on the Street (FOTS) Agent

Primary objective of the job: 

Selling Digicel products and services to new customers and up-selling and cross-selling to existing customers.

Main Duties and Responsibilities:

• Make visits to assigned locations to promote and sell Digicel products and services
• Contribute to and take part in sales promotions and events geared at increasing subscriber base 
• Accurately record prospect info on signup sheet
• Achieve sales objectives while providing the highest level of customer satisfaction.
• Provide relevant responses to customers concerns, products and service enquires based on actual facts related to the company’s products or services. Greet customers and ascertain what each customer wants or needs
• Explains the benefits, value and usefulness of products to customers
• Recommend device based on a customer’s needs and desires
• Process all device sales, perform device checks and explain device warranty in accordance with Digicel policy
• Responsible for all SIM sales and activations (prepaid)
• Sell and upgrade Cable services and Broad band services in accordance with company goals and customer needs.
• Troubleshoot customers' service problems; schedule field service calls when necessary.
• Handle all account adjustments and corrections.
• Troubleshoot and resolve customer handset issues and requests
• Report all customer complaints in timely manner.
• Adhere to cash handling procedures
• Adhere to uniform strict policies
• Configure APN, set up email addresses and applicable apps, and take any other action necessary steps to ensure that the customer is able to use voice, sms and data when he/she leaves the store.
• You will be assigned to work at various locations (in store locations and pop up tents) on various islands (within the Turks and Caicos Islands) at the expense of the company.

Academic Qualifications and Experience Required:

• Minimum 5 CXC/GCE O ‘levels (including Mathematics and English Language)
• Excellent written, oral, and verbal communication skills
• Must have PC skills, including the ability to use Microsoft Office Suite
• Must have customer service skills
• Must have the ability to drive
• Must be able to work for at least 6-8 hours a day
• Spanish/Creole are an advantage

Functional Skills:

• Customer Service Skills
• Communication Skills
• Flexibility
• Persistence