FOTS Operations Executive

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job Title

Feet on the Street (FOTS) Operation Executive

Primary objective of the job: 

To support the direct sales team objectives and day to day activities with a highly professional service, encompassing floor management, team supervision, stock and display management, smooth running of all designated operations and to support a culture of continuous improvement.

Main Duties and Responsibilities:

• Assist in the preparation of regularly scheduled reports
• Plan meetings and take detailed minutes
• Supervises the function of the D2D and admin team contributes to maximizing the overall profit of the team and ensures customer best in class experience at all times
• Meet financial KPIs
• Monitor slow moving items and keep as low as possible to ensure inventory carried forward is kept at a minimum.
• Daily sales reconciliation
• Coach, counsel and train employees
• Identify market trends that appeal to customers
• Ensure products are clean and ready to be displayed
• Controls and analyzes stock availability and reconciliation
• Utilize computers to record sales figures, data analysis and forward planning
• Monitor local competitors
• Organize and distribute staff schedules
• Organize and distribute staff targets
• Preside over staff meetings
• Help, drive, motivate, and encourage sales staff to achieve sales targets
• Handle customer complaints, issues and questions
• You will be assigned to work at various locations (in store locations and pop up tents) on various islands (within the Turks and Caicos Islands) at the expense of the company.

Academic Qualifications and Experience Required:

• Minimum 5 CXC/GCE O ‘levels (including Mathematics and English Language)
• Excellent written, oral, and verbal communication skills
• Must have PC skills, including the ability to use Microsoft Office Suite
• Must have customer service skills
• Must have the ability to drive
• Must be able to work for at least 6-8 hours a day
• Spanish/Creole are an advantage

Functional Skills:

• Customer Service Skills
• Communication Skills
• Flexibility
• Persistence