Feet On The Street Sales Representative

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title

Feet on the Street Sales Agent

Primary objective of the job: 

Selling Digicel products and services to new customers and up-selling and cross-selling to existing customers.

Main Duties and Responsibilities:

• Make visits to assigned locations to promote and sell Digicel products and services
• Contribute to and take part in sales promotions and events geared at increasing subscriber base 
• Accurately record prospect info on signup sheet
• Achieve sales objectives while providing the highest level of customer satisfaction.
• Provide relevant responses to customers concerns, products and service enquires based on actual facts related to the company’s products or services. Greet customers and ascertain what each customer wants or needs
• Explains the benefits, value and usefulness of products to customers
• Recommend device based on a customer’s needs and desires
• Process all device sales, perform device checks and explain device warranty in accordance with Digicel policy
• Responsible for all SIM sales and activations (prepaid)
• Sell and upgrade Cable services and Broad band services in accordance with company goals and customer needs.
• Troubleshoot customers' service problems; schedule field service calls when necessary.
• Handle all account adjustments and corrections.
• Troubleshoot and resolve customer handset issues and requests
• Report all customer complaints in timely manner.
• Adhere to cash handling procedures
• Adhere to uniform strict policies
• Configure APN, set up email addresses and applicable apps, and take any other action necessary steps to ensure that the customer is able to use voice, sms and data when he/she leaves the store.
• You will be assigned to work at various locations (in store locations and pop up tents) on various islands (within the Turks and Caicos Islands) at the expense of the company.

 Academic Qualifications and Experience Required:

• Minimum of a High School Diploma with passes in English and Math at the CXC or GCE level.
• Ability to speak Spanish and or Creole is an advantage.  
• Basic computer skills
• Knowledge of the Internet
• Previous sales experience, with demonstrated success is an asset.
• Previous experience in a customer service environment is an asset.

Functional Skills:

• The ideal candidate must:
• Possess excellent interpersonal skills
• Possess excellent time management skills and ability to multi-task
• Possess excellent communication skills (verbal/ written)
• Be flexible and quick-thinking
• Be customer oriented
• Be able to rapidly learn new tools and understand customers’ environments
• Candidates who own or have access to a reliable motor vehicle will have a distinct advantage

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.