Field Force Technician

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title

Field Force Technician

Primary objective of the job: 

Serve as the driving force behind the deployment, maintenance, and optimization of Digicel’s critical infrastructure. Ensure network and technology assets are fully operational, efficiently deployed, and consistently delivering peak performance in the field.

Main Duties and Responsibilities:

• Lead the deployment of network infrastructure and technology assets, ensuring timely, accurate, and high-quality installations.
• Conduct routine maintenance, inspections, and troubleshooting of network equipment to ensure continuous and reliable operations.
• Collaborate with cross-functional teams to plan and execute network expansion projects, enhancing coverage and capacity in line with customer demand.
• Uphold rigorous quality and safety standards in all field operations.
• Maintain thorough documentation of field activities, including installation reports, maintenance logs, and inspection records.
• Provide technical input and support during the planning and implementation of infrastructure projects.
• Monitor and optimize the performance of deployed assets to maximize service availability and efficiency.
• Ensure compliance with Digicel’s operational procedures, safety protocols, and regulatory requirements.

Academic Qualifications and Experience Required:

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.
• Minimum of 5 years’ experience in field operations, preferably within the telecommunications industry.
• Proven expertise in deploying, maintaining, and troubleshooting network infrastructure and associated technologies.
• Strong understanding of networking fundamentals and field-related equipment (e.g., base stations, antennas).
• Demonstrated adherence to safety practices in field environments.

Functional Skills:

• Problem-Solving: Strong analytical and troubleshooting skills to quickly resolve field issues.
• Communication: Excellent interpersonal and communication skills for effective collaboration across teams and vendors.
• Attention to Detail: High level of accuracy in performing tasks and maintaining documentation.
• Technical Agility: Ability to adapt to evolving technologies and integrate new solutions effectively.
• Self-Management: Capable of working independently, managing time efficiently, and prioritizing tasks in a dynamic field environment.
• Customer Focus: Dedicated to maintaining optimal network performance to support exceptional customer service delivery.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.