ICT Engineer

The ICT Engineer is responsible for the rollout of DIA, Fixed Voice, Cloud network elements and delivery of other services to our customers. The job holder will implement DIA, fixed voice and cloud services in line with the appropriate process and procedures in order to sustain the highest quality of services in a manner consistent with agreed SLA and business objectives. Design, Implement and maintain ICT customer network infrastructure

The Engineer is responsible for ensuring that all service delivery targets are achieved by engaging all key stakeholders such as, ICT Sales, ICT Operations, Technical Department, Facilities Department and Contractors in accordance with internal SLA’s and KPI’s. The operation and maintenance of all IT services, including Checkpoint firewall policy management, Hypervisor Infrastructure (HyperV &VMware Environment), DNS, Operating Systems Management ( Windows Server and Linux/Unix) and maintaining the Office Network (Complaint with Group Policy and Procedures).

Responsibilities include:

• Attend technical meetings with internal and external stakeholders
• Conduct pre-installation site surveys to ensure all is in place for actual installations
• Installation of hardware and software to support DIA, Fixed Voice and Cloud technologies
• The provisioning of services for related DIA, Fixed Voice and Cloud technologies
• Prepare Scope of Work (SOW) documents for all installations
• Ensure Acceptance Test Plan (ATP) are executed at the end of each installation and signed by customer
• Ensure that Customer Acceptance Form (CAF) and Customer Premise Equipment Form
• (CPEF) are signed by customer at the end of each installation.
• Maintain a database of customer installations which includes device inventory, SOW, network diagrams, circuit diagrams, software licenses and ATP.
• Ensures that services are delivered to customers in a timely and professional manner.
• Ensure that all DIA, Fixed Voice and Cloud elements are implemented with appropriate level of security, and interfaces to allow for full surveillance and remote monitoring.
• Liaise with ICT/Business Services Management team to ensure timely, accurate and professional delivery of services.
• Provide timely and accurate reports as per business requirement.
• Provide IT/IP Support to other departments and external parties as required
• Manage Windows AD infrastructure, DNS, DHCP and Domain Controllers.
• Any other duties as assigned by any person duly authorized and identified by the Company.

Qualifications, experience and functional skills:

• B.Sc. in Computer Science or equivalent with at least three (5) years experience in IP & Data technology.
• Cisco CCNA/CCDA Required
• Cisco CCNP Voice or Check Point CCSA will be an asset
• Installation and configuration of Cisco Routers/Switches/IP PBX, Mitel, Avaya, Nortel IP
• PBX/Legacy PBX, Check Point and/or Cisco Firewall, Wireless Routers/Access Points, Voice
• Gateways and Analog Terminal Adaptor
• Functional operations, maintenance of Video and VoIP technologies.
• Network Security.
• Structure and operation of Internet gateway links.
• Network planning, engineering and development.
• Report writing
• Project management of medium to large projects, preferably rolled out to users across
• multiple sites
• Growing trends with technology especially in the areas of DIA, Fixed Voice and Cloud
• technology.
• Analytical and performance reporting/generating tools.
• Electronic requisitioning and work-flow based approval systems
• SLA development and performance management tools.
• Knowledge of OS such as Linux/Unix and Windows is an asset.