Product Executive

Primary Objective

To provide assistance with:

· End to end product activation

· Testing of Product functionality and general sequencing

· Testing of Digital Apps and associated Promotions

· Implementation of initiatives and modifications there after

· Training of Customer facing personnel

· Activation of Ambassador Initiatives

Main Duties and Responsibilities

Product Strategy & Lifecycle

· Manage the full product lifecycle from concept to retirement.

· Develop new products, enhancements, and commercial initiatives.

· Monitor product profitability and portfolio performance.

· Lead portfolio simplification and product optimization initiatives.

Go-to-Market Execution

· Lead the Implementation of product Launches, services, and promotions.

· Coordinate cross-functional implementation with IT, Marketing, Sales, Customer Care, Finance, and Billing/ VAS.

· Ensure operational readiness through successful product configuration, testing, and deployment.

Training & Product Enablement

· Develop and deliver product training for Customer Care, Retail, Sales, Tele sales, and Distribution teams.

· Produce product guides, FAQs, quick reference materials, and sales enablement tools.

· Ensure frontline teams have a thorough understanding of product features, benefits, pricing, promotions, processes, and customer value propositions.

· Conduct refresher training and knowledge assessments following product launches or portfolio changes.

· Act as the subject matter expert for all consumer products and provide ongoing support to  frontline teams.

Subscriber Performance

· Monitor KPIs and recommend initiatives to improve product performance.

· Develop business cases, SDD’s and UAT’s for the Business Risk Team to initiate new products, promotions and pricing changes.

Product Operations & Quality

· Coordinate User Acceptance Testing (UAT) and post-launch monitoring.

· Ensure pricing, billing, and product configurations are accurate.

· Investigate product issues and drive timely resolution.

· Maintain product documentation and governance standards.

Stakeholder Management

· Collaborate with local and Group teams to deliver Product objectives.

· Present product performance, market insights, and recommendations to senior leadership.

Product Operations & Quality 

· Lead the testing and troubleshooting of all consumer products, including Prepaid, Postpaid, Roaming, eSIM , Digital Services, and Digicel+.

· Coordinate UAT, live testing, and post-launch validation across all relevant systems and activation channels.

· Investigate product configuration, charging, billing, eligibility, renewal, and activation issues.

· Work with Technology, Billing, Group Product, Customer Care, and vendors to resolve defects promptly.

· Document test results, identified issues, corrective actions, and final resolution.

· Confirm that products are functioning accurately before launch and continue monitoring performance after implementation. 

Qualifications and Experience

· Minimum of Associate’s Degree in any field of study or prior experience in the given field

· High School Diploma with six or more passed CXC’s (Math and English must be included) and,

· Minimum of one (1) year work experience at any Corporate Establishment

· Communication & Presentation

· Proficient in Microsoft Office Suite

· Knowledgeable on Mobile and Digicel+ services

· Ability to multitask and prioritize

· Attention to Detail