Retail Sales Executive

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job Title

Retail Sales Executive

Primary objective of the job: 

The Sales Professional will be responsible for the sale of all products and services of Digicel TCI (Mobile and Play) from greeting to final sale and works with the sales team to achieve customer satisfaction and revenue generation.

Main Duties and Responsibilities:

• Greet customers and ascertain what each customer wants or needs
• Explains the benefits, value and usefulness of products to customers
• Recommend device based on a customer’s needs and desires
• Process all device sales, perform device checks and explain device warranty in accordance with Digicel policy
• Responsible for all SIM sales and activations (prepaid and postpaid)
• Post all bill payments.
• Sell and upgrade Cable services and Broad band services in accordance with company goals and customer needs.
• Troubleshoot customers' service problems; schedule field service calls when necessary.
• Handle all account adjustments and corrections.
• Troubleshoot and resolve customer handset issues and requests
• Report all customer complaints in timely manner.
• Adhere to cash handling procedures
• Adhere to uniform strict policies
• Configure APN, set up email addresses and applicable apps, and take any other action necessary steps to ensure that the customer is able to use voice, sms and data when he/she leaves the store.
• You may be assigned to work at any Digicel retail (Providenciales, North Caicos, South Caicos or Grand Turk) store in expense of the company.

Academic qualifications and experience required:

• Minimum of a High School Diploma with passes in English and Math at the CXC or GCE level.
• Ability to speak Spanish and or Creole is an advantage.  
• Customer Service training/experience
• Ability to work with limited supervision
• Strong written/oral (especially listening skills), organization & analytical skills
• Ability to work under pressure
• Ability to work quickly and efficiently