Retail Sales Executive

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fiber networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title

Retail Sales Executive

Primary objective of the job: 

To provide comprehensive Dispatch support to the FTTH Service Delivery and Commercial Team by effectively managing the daily Que management and Dispatch functions to support the sales and service delivery process.  Full utilization of ALL resources within your assigned purview to meet and exceed business objectives.    

Main Duties and Responsibilities:

• Greet customers and ascertain what each customer wants or needs
• Explains the benefits, value and usefulness of products to customers
• Recommend device based on a customer’s needs and desires
• Process all device sales, perform device checks and explain device warranty in accordance with Digicel policy
• Responsible for all SIM sales and activations (prepaid and postpaid)
• Post all bill payments.
• Sell and upgrade Cable services and Broad band services in accordance with company goals and customer needs.
• Troubleshoot customers' service problems; schedule field service calls when necessary.
• Handle all account adjustments and corrections.
• Troubleshoot and resolve customer handset issues and requests
• Report all customer complaints in timely manner.
• Adhere to cash handling procedures
• Adhere to uniform strict policies
• Configure APN, set up email addresses and applicable apps, and take any other action necessary steps to ensure that the customer is able to use voice, sms and data when he/she leaves the store.
• You may be assigned to work at any Digicel retail (Providenciales, North Caicos, South Caicos or Grand Turk) store in expense of the company.

 Academic Qualifications and Experience Required:

• Minimum of a High School Diploma with passes in English and Math at the CXC or GCE level.
• Ability to speak Spanish and or Creole is an advantage.  
• Customer Service training/experience

Functional Skills:

The ideal candidate must:

• Possess basic computer skills
• Be able to work with limited supervision
• Possess strong written/oral (especially listening skills), organization & analytical skills
• Be able to work well under pressure
• Be able to work quickly and efficiently
• Possess strong time management skills
• Be tactful and patient while dealing with difficult customers
• Be a great team player  

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.