Technical Lead

Manage and coordinate the overall activities of the Network Switching, IP, Mobile Packet core, Transmission, RF and Cable HFC, FTTH network ensuring a high quality of service. Manage communication and support the Hub and Technical support centre functional areas.  Oversee budget & spend for the various nodes & operation of above responsibilities. 

Responsibilities:

• Oversee operations for Digicel Turks & Caicos Mobile and Cable/FTTH networks to ensure optimal quality of service 

• Liaise with Digicel Hub and Technical Support Centre on all related requirements and functions. 

• Prepare Technical Capex & Opex Budgets with COM & ensure adherence monthly 

• Liaise with all vendors including Ericsson, Cisco, Columbus, Sandvine and O&M teams, Customer Care, Technical Support and external maintenance contractors on ongoing network activities to ensure optimal performance of the network 

• Be main point of contact for all network escalations 

• Liaise with vendors to ensure that all Customer Service Requests and tickets raised are dealt with in an efficient and timely manner according to contractual agreement 

• Manage direct reports for Mobile and Cable/FTTH technical operations 

• Assessment & approval of direct reports 

• Provide extended support to staff beyond normal duty 

• Any other duties as assigned by any person duly authorized and identified by the Company. 

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Qualifications:

• BSc. Electrical/Electronic Engineering, Computer Science or related field  

• An MBA or post graduate degree in Electrical Engineering, Computer Science or related field would be an asset 

• 5 yrs experience in the Telecommunication Industry 

• 3 - 5 years experience in Management role 

• Good working knowledge of Radio, Transmission, BSC & MSC, IP, Cable HFC, FTTH elements& GSM and Mobile data networks 

• Good team player with excellent communication and interpersonal skills 

• Excellent management skills 

• Excellent Communication Skills 
• Good interpersonal skill