Country Operations Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fiber networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title

Country Operations Manager

Primary objective of the job: 

The Country Operations Manager (COM) is responsible for assisting the Regional CEO in delivering commercial, operational, and general management strategies within the market. The COM will collaborate closely with both regional and group teams to adapt and implement these strategies from a local perspective, providing strong leadership and proactive engagement with internal and external stakeholders. The goal is to not only meet, but surpass, the set objectives, thereby ensuring successful market performance.

Main Duties and Responsibilities:

• Lead the implementation of Digicel Group and Regional commercial, operational, and general management strategies within the market. Liaising closely with the Regional CEO, the Regional B2C Director, Regional Commercial Manager, Head of Mobile & D+ and Regional Head of DB.
• Provide leadership, guidance, and strategic support to the local team, inspiring and guiding them to surpass business objectives.
• Assume P&L responsibility, by ensuring approved targets set by the Regional CEO for customer numbers, revenue, and EBITDA are achieved across the Consumer (Prepaid, Postpaid, Home Internet) and Business (Mobile, Fixed, and ICT) segments are achieved based on strategies approved by the Regional CEO and Regional SMT.
• Execute high-quality, effective plans as authorized by the Regional CEO, with a view to ensuring alignment with both short-term and long-term objectives of the Atlantic Region and the overall Digicel Group team.
• Work with regional SMT, (Regional CEO, the Regional B2C Director, Regional Commercial Manager, Head of Mobile & D+ , Regional Head of DB and Regional CFO) to prepare and produce annual budgets and operational plans, ensuring alignment with Group and Regional goals, as well as local considerations.
• Build and maintain strong relationships within country key internal and external stakeholders, including but not limited to Departmental Heads/Managers/Directors, customers, business partners, distributors, suppliers, and government and regulatory authorities.
• Implement a management framework to oversee all business functions, including monitoring KPIs and conducting performance reviews against management framework approved by the Regional CEO.
• Make recommendations/suggestions for corrective actions to be taken for performance improvement and seek confirmation from the Regional CEO to implement corrective measures.
• Collaborate with the Regional legal teams to ensure compliance with legal requirements and internal policies, safeguarding the company’s legal standing and upholding business ethics.
• Represent the business as required, attending key corporate events and public meetings – ensuring that high level reports regarding the outcome/take-aways from these meetings/events are prepared and submitted to the Regional CEO with 24 hours.
• Safeguard the company’s brand equity and public image, ensuring a positive reputation with consumers, government, the wider business community, and other stakeholders.
• Work with the Regional CEO and Head of HR Atlantic Region to foster the development of the local team, motivating and engaging direct reports to enhance employee engagement and performance.
• Oversee and work collaboratively with key internal stakeholders to ensure successful execution of any and all roll-out strategies.
• Perform related duties: The tasks outlined above are illustrative of the type of work that may be required. The omission of specific duties does not exclude them from the role if they are similar, related, or logically assigned.

 Academic Qualifications and Experience Required:

• Bachelor's Degree in Business Administration, Marketing, Telecommunications, Engineering, or a related field.
• Master’s Degree (MBA or equivalent) in International Business, Strategic Management, or Marketing would be considered an asset.
• At least 5 years of relevant commercial experience.
• At least 5 years of senior management experience within the telecommunications sector.
• Extensive experience (more than 10 years) in telecommunications
• A proven track record of consistently exceeding targets in an internationally matrix-managed business environment.
• Demonstrated success in achieving ambitious targets through effective leadership of a diverse team both locally and remote.
• Experience and expertise in Sales or Business Development with a proven ability to drive results.
• Exceptional interpersonal, verbal, and written communication skills, with the ability to influence, persuade, and deliver compelling arguments.

Functional Skills:

• Leadership and people management skills to lead and motivate diverse teams across departments (sales, operations, finance, etc.).
• Strong communication skills (both verbal and written) to engage with internal and external stakeholders, including senior management, government officials, and key clients.
• Financial acumen to understand budgets, forecasts, and financial reports, ensuring the business is on track to meet revenue and profitability targets.
• Strategic thinking and the ability to develop and execute business plans tailored to the specific market needs in the country.
• Problem-solving abilities to address complex issues related to operations, regulations, or market challenges.

• Adaptability and cultural sensitivity, given the need to navigate different business environments and cultural norms.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.