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IP Engineer

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Date: Jan 20, 2023

Location: Road Town, VG

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, and Central America, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea, and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities, and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.


Job Title

IP Engineer


Primary objective of the job: 

Leads in defining, deploying, and maintaining the company’s IP/MPLS infrastructure and architecture along with its associated service networks, which will include Core IP/MPLS, Edge, Fixed and Mobile IP RAN.  This role offers Tier 2 Engineering support to all and requires someone with advanced technical and interpersonal competences will perform vendor and solution evaluations when needed.


Main Duties and Responsibilities:

  • Implementation and assistance in the maintenance of all routers, switches, and firewall equipment to ensure optimum performance at all times.
  • Drive the adoption of next-generation technologies through lifecycle programs
  • Act as an evangelist for the network and our architectures, ensuring support and acceptance of our strategy across departments.
  • Identify, acquire and/or train junior engineers on the introduction of new processes, techniques, and technologies as necessary in support of new services or service features.
  • Contribute to developing business cases and conducting proof of concept for new product offerings.
  • Ensure the high availability and reliability of the network supporting the region’s Internet/IP and Data systems and networks.
  • Review technical design documentation and implement technologies within IP/MPLS networks to support business and customer needs.
  • Provide 2nd tier technical support for market operations teams
  • Assist with the development of processes and procedures outlining clear operational guidelines.
  • Work with internal as well as external technical teams during the design, development, and implementation phases of various network-related initiatives.
  • Install, Configure and manage Network management systems and be conversant with IP network management concepts and procedures
  • Ensure that all systems and network elements are implemented with an appropriate level of security, consistent with the business IP security policy.
  • Perform R&D with a view to continuously improving, technology, products, and services
  • Establish and communicate appropriate service level agreements (SLA’s) for measuring the productivity of key business processes and respective applications
  • Liaise with stakeholders to ensure timely development and deployment of new products and services.
  • Provide timely and accurate reports as per business requirements.
  • Ensure that all network elements are adequately secured against vulnerabilities by employing the relevant IP security best practices.
  • Maintain all major network elements so as to achieve 99.99% availability
  • Ensure the speedy resolution of all service-affecting faults on the IP network in accordance with agreed service level agreements.
  • Participate in the "on-call" rotation with other members of the team.
  • Perform other duties as requested by the manager.


Academic qualifications and experience required:

  • Five years’ experience or more, in a Network engineering or ISP environment.
  • Cisco CCIE is an asset
  • CCNP/JNCIP/HCIP equivalent certification
  • Bachelor's degree or equivalent experience

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