IP Operations Engineer

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB TITLE- IP Operations Engineer

Primary objective of the job:

Ensure the stability and reliability of the mobile network's IP infrastructure, minimizing downtime and disruptions to deliver seamless services to customers.

Support the expansion and growth of the mobile network by designing and implementing IP solutions to accommodate increasing demands and new technologies.

Collaborate with security teams to implement and enforce robust IP security measures to safeguard the network against potential threats and cyberattacks. 

Main Duties and Responsibilities:

• Design, configure, and implement IP-based network solutions, including routers, switches, firewalls, and load balancers, to support various network functions.
• Proactively monitor the IP network, identify, and resolve network issues, and perform root cause analysis to prevent future incidents.
• Continuously optimize the IP network to enhance performance, capacity, and efficiency, ensuring the best possible user experience.
• Work closely with cross-functional teams to integrate IP infrastructure with other network components and maintain accurate documentation of network configurations and changes.
• Provide technical support and rapid response to IP-related incidents, participating in an on-call rotation as necessary. 

Academic qualifications and experience required for the job:

• Bachelor’s degree in computer science, Telecommunications, or a related field. Equivalent experience and certifications will also be considered.

• Proven experience minimum of 5 years in the design, implementation, and maintenance of IP networks in a telecommunications or mobile network environment
• Strong understanding of IP networking protocols, including BGP, OSPF, MPLS, TCP/IP, and VLANs.
• Familiarity with network security principles, VPN, firewalls, and intrusion detection systems.

Functional Skills:

• Excellent problem-solving and analytical skills to diagnose and resolve complex IP network issues.
• Proficiency in using network monitoring and diagnostic tools to analyse network performance and identify bottlenecks.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to work independently and manage multiple tasks simultaneously in a dynamic and fast-paced environment.
• A passion for staying up to date with the latest industry trends and emerging technologies in the IP networking space

Financial Responsibility:

• Support managing budgetary aspects related to IP infrastructure projects and ensuring cost-effective solutions are implemented without compromising network quality and security.

JOB TITLE- IP Operations Engineer

Primary objective of the job

Ensure the stability and reliability of the mobile network's IP infrastructure, minimizing downtime and disruptions to deliver seamless services to customers.

Support the expansion and growth of the mobile network by designing and implementing IP solutions to accommodate increasing demands and new technologies.

Collaborate with security teams to implement and enforce robust IP security measures to safeguard the network against potential threats and cyberattacks. 

Main Duties and Responsibilities:

• Design, configure, and implement IP-based network solutions, including routers, switches, firewalls, and load balancers, to support various network functions.
• Proactively monitor the IP network, identify, and resolve network issues, and perform root cause analysis to prevent future incidents.
• Continuously optimize the IP network to enhance performance, capacity, and efficiency, ensuring the best possible user experience.
• Work closely with cross-functional teams to integrate IP infrastructure with other network components and maintain accurate documentation of network configurations and changes.
• Provide technical support and rapid response to IP-related incidents, participating in an on-call rotation as necessary. 

Academic qualifications and experience required for the job:

• Bachelor’s degree in computer science, Telecommunications, or a related field. Equivalent experience and certifications will also be considered.

• Proven experience minimum of 5 years in the design, implementation, and maintenance of IP networks in a telecommunications or mobile network environment
• Strong understanding of IP networking protocols, including BGP, OSPF, MPLS, TCP/IP, and VLANs.
• Familiarity with network security principles, VPN, firewalls, and intrusion detection systems.

Functional Skills:

• Excellent problem-solving and analytical skills to diagnose and resolve complex IP network issues.
• Proficiency in using network monitoring and diagnostic tools to analyse network performance and identify bottlenecks.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to work independently and manage multiple tasks simultaneously in a dynamic and fast-paced environment.
• A passion for staying up to date with the latest industry trends and emerging technologies in the IP networking space

Financial Responsibility:

• Support managing budgetary aspects related to IP infrastructure projects and ensuring cost-effective solutions are implemented without compromising network quality and security.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.