Products Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title: Products Executive

Primary objective of the job: 

To ensure the successful launch, functionality, and ongoing optimization of GSM products and services by rigorously testing plans and features, maintaining accurate documentation, coordinating with internal teams, and supporting both customer and retail-facing operations to deliver a seamless subscriber experience.

Main Duties and Responsibilities:

The role of a GSM Product tester entails, but is not limited to:

• Conduct Pre and Post Launch Test for all prepaid and postpaid plans
• Create/ Modify/ Review FAQs, T’s & C’s & UAT’s
• Create/ Modify/ Review Service Description Documents (SDDs)
• Create/ Modify/ Review Training Decks for Retail staff and employees
• Pull daily reports as requested and provide plan movement
• Liaise with the Marketing Team as requested
• Initiative internal Communications for Monthly or Quarterly Product launch
• Liaise with the Technical Team in regard to functionality testing plans
• Liaise with the Group Team for product build or modification
• Assist with implementing campaigns for new and existing Digicel subscribers
• Digital App functionality testing and feature modification
• Assist with General product training for retail, FOTS and Ambassadors
• Great TADS|TAS as required
• Initiate and follow up with Plan Maintenance
• Troubleshoot customer queries

Academic qualifications and experience required:

• Minimum of Associate’s Degree in any field of study or prior experience in the given field
• High School Diploma with six or more passed CXC’s (Math and English must be included) and,
• Minimum of one (1) year work experience at any Corporate Establishment
• Effective Communicator
• Proficient in Computer Literacy
• Proficient in Microsoft Office 2013 & Up
• Familiar with Mobile data + services
• Ability to multitask + complete assignments based on priority
• Attention to Detail

Job Title: Products Executive

Primary objective of the job: 

To ensure the successful launch, functionality, and ongoing optimization of GSM products and services by rigorously testing plans and features, maintaining accurate documentation, coordinating with internal teams, and supporting both customer and retail-facing operations to deliver a seamless subscriber experience.

Main Duties and Responsibilities:

The role of a GSM Product tester entails, but is not limited to:

• Conduct Pre and Post Launch Test for all prepaid and postpaid plans
• Create/ Modify/ Review FAQs, T’s & C’s & UAT’s
• Create/ Modify/ Review Service Description Documents (SDDs)
• Create/ Modify/ Review Training Decks for Retail staff and employees
• Pull daily reports as requested and provide plan movement
• Liaise with the Marketing Team as requested
• Initiative internal Communications for Monthly or Quarterly Product launch
• Liaise with the Technical Team in regard to functionality testing plans
• Liaise with the Group Team for product build or modification
• Assist with implementing campaigns for new and existing Digicel subscribers
• Digital App functionality testing and feature modification
• Assist with General product training for retail, FOTS and Ambassadors
• Great TADS|TAS as required
• Initiate and follow up with Plan Maintenance
• Troubleshoot customer queries

Academic qualifications and experience required:

• Minimum of Associate’s Degree in any field of study or prior experience in the given field
• High School Diploma with six or more passed CXC’s (Math and English must be included) and,
• Minimum of one (1) year work experience at any Corporate Establishment
• Effective Communicator
• Proficient in Computer Literacy
• Proficient in Microsoft Office 2013 & Up
• Familiar with Mobile data + services
• Ability to multitask + complete assignments based on priority
• Attention to Detail

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.