Direct Sales Supervisor

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Job Purpose:

To manage the overall functionality of the Door to Door (Sales Agents) Sales Team through reporting, analysis, effective techniques and results driven.

Key Objectives:

• Building of a robust sale team adept in sales management and service delivery.
• Effective daily management of Team Leads & Agents in line with the overall company’s vision.
• Set SMART goals MoM for the team to deliver on targets.

Main Accountabilities:

• To grow new and existing revenues through assigned channels and to build and develop relationships with relevant parties in accordance with business strategy.
• To achieve sales targets and objectives by supervising the daily operations of the Direct Sales Team as assigned.
• Support in the creation of attractive and relevant offers, bundles and incentives to prospective customers whilst giving DIGICEL’s core objectives priority at all times. Cost effective measures must be employed where necessary.
• Effectively execute presentations on Mobile and Digicel+ Services to potential customers at meetings, conferences and other specialized events.
• Maintain detailed pipeline reports that reflect expected revenue from each specialized segment with realistic timelines for closing deals.
• Liaise with critical departments such as Customer Care, Marketing and Technical Support in ensuring that clients uptime is maintained at optimal levels in accordance with companies S.L.A Agreements.
• Daily updating of sales delivery per agent with a means of quick improvement plans for low performers.
• Daily, weekly and monthly reports fed in to the Head of Consumer Sales and Services on sales plan, inventory tracking per agent, sales performance per team and per agent.
• Provision of Sales trainings and sales coaching  as required per new agent(s) and quarterly refreshers for existing agents .
• Prepare monthly rosters for all sales activities.
• Build and drive the sales team while providing support to close deals and leads.

Qualifications, knowledge & experience:

• A degree in Business or related field.
• 2+ years administrative support at an executive level.
• Advanced MS Office experience in Word, Excel, PowerPoint, Outlook.
• 2+ year experience in team management.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.