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Chief Executive Officer

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Date: Feb 23, 2021

Location: St. George, GD

Company: Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.


Primary objective of the job:

The Role of Chief Executive Officer is responsible for leadership and management of all aspects of the business in the country of operation, ensuring best in class customer experience through optimum network and commercial performance, ultimately achieving financial targets.


Main Duties and Responsibilities:

  • Development and effective execution of high-quality business strategies and plans, ensuring alignment with short-term and long-term objectives
  • Preparation and production of annual budgets and operating plans
  • Full P&L responsibility, ensuring all customer number, revenue and EBITDA targets are achieved
  • Implementation of management framework to oversee and manage all functions within the business, including KPI monitoring and management reviews of performance vs. business plans
  • Execution of corrective action as necessary on any aspect of business performance falling short of requirements
  • Ensuring adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
  • Establishment and maintenance of effective relationships with all key external stakeholders including customers, business partners, distributors, suppliers, government and regulatory authorities
  • Work closely with governmental and regulatory bodies to ensure compliance and contribute to the development of new regulations and policies
  • Representation of the business as necessary and required, including attendance of important functions, industry events and public meetings
  • Guardian of the company’s brand equity and public image to consumers, government, the wider business community and other stakeholders
  • Development of a high-performing managerial team, leading and motivating subordinates to advance employee engagement
  • Creation of fully considered, high-quality investing decisions to advance the business
  • Overseeing the rollout and introduction of new Digicel products and services.


Academic qualifications and experience required for job (Minimum)

  • Business Degree or equivalent with 5-10 years requisite Commercial experience
  • A minimum of 3 years’ experience in a General Management or Senior Leadership position is required
  • Experience in a telecoms environment
  • Record of success in meeting aggressive targets
  • Proven and demonstrated experience and expertise in Sales or Business Development
  • Strong interpersonal, verbal and written communication skills, influencing, forceful and convincing


Functional Skills:

  • Telecommunications experience is highly desirable
  • Emerging markets experience is desirable
  • Strong leadership qualities with the ability to build high performance teams.
  • Commitment to excellence and high standards
  • Ability to work in deadline-driven, fast paced environment
  • Versatility, flexibility and a willingness to work within constantly changing priorities


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