Digicel + Lead

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB RESPONSIBILTY  

Overseeing and optimizing the daily operations of the Digicel+ Sales Team.  This role is crucial to lead and support Digicel+ Direct Sales team to achieve sales targets and drive revenue growth.

MAIN DUTIES & REQUIREMENTS

Team Leadership:

• Supervise and motivate a team of D+ Sales Agents to meet and exceed sales targets.
• Provide guidance to team members to ensure achievement of individual and team sales goals.
• Conduct regular team meetings to discuss performance, best practices, and motivate the team.
• Assist with performance reviews and appraisals for the D+ Sales Agents, providing constructive feedback and setting development plans.

Sales Management:

• Work closely with the Sales Manager to develop and implement effective sales strategies.
• Coordinate the execution of sales campaigns and initiatives within the team.
• Encourage and drive a competitive but supportive environment for the team to thrive in.
• Create strategies to improve team performance and overcome challenges.
• Identify inefficiencies and suggest process improvements to increase sales productivity.
• Ensure the Sales Team is well-versed in the products, services, and current promotions to effectively sell to customers.
• Monitor sales performance, analyze trends, and identify opportunities for improvement.
• Work closely with other departments, such as marketing and customer service, to ensure seamless coordination and delivery of services.

Training and Development:

• Provide ongoing training and coaching for D+ Sales Agents to enhance their skills and performance.
• Identify skill gaps within the team and organize appropriate training sessions to address these needs.
• Mentor and support team members in overcoming challenges and improving their sales techniques and performance.
• Ensure new team members are adequately trained and integrated into the team.

Customer Relationship Management:

• Support the D+ Sales Team in building and maintaining strong relationships with customers.
• Handle escalated customer queries and complaints, ensuring a high level of customer satisfaction.
• Ensure that the Sales Team adheres to the company’s customer service standards and policies

Operational Efficiency:

• Ensure that the D+ Sales Agents follow company policies, procedures, and ethical standards.
• Address non-compliance and performance issues with corrective action plans.
• Optimize the use of sales tools, CRM systems, and resources to enhance team productivity.
• Oversee administrative tasks related to sales operations, including sales activations, sales tracking, scheduling and documentation.

Market Analysis & Reporting:

• Prepare and submit regular sales reports to management, detailing sales activities, pipeline status, and progress toward goals.
• Stay informed about market trends, competitor activities, and customer preferences.
• Gather and analyze feedback from the sales team and customers to identify new sales opportunities or areas for product improvement.
• Provide insights to the Sales Manager and contribute to the development of new sales strategies.

Any other duties within the scope of the job periodically assigned by Manager.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• Bachelor’s degree in business, management, marketing or a related field (or equivalent work experience)
• Proven experience in a sales environment; telecom experience preferred

SKILLS/COMPENTENCIES REQUIRED

• Competency in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent communication and interpersonal skills
• Strong leadership skills, with the ability to motivate and inspire a team.
• Strong problem-solving abilities and a customer-centric mindset.
• Analytical and data-driven approach to decision-making.
• Results-driven with a strong focus on achieving sales targets.
• Flexibility to work in a fast-paced environment and adapt to changing priorities and business needs.
• Knowledge of relevant software applications (e.g., point-of-sale systems, CRM systems).

WORKING CONDITIONS:

• Although working hours are 9 to 5 Monday to Friday, the role may entail working outside of these hours and the candidate should be flexible to meet critical deadlines.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.