Direct Sales Agent

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB OVERVIEW

Job Title: Direct Sales Agent

Department: Consumer Sales

Reports to: Sales Manager

Location: Carriacou

JOB RESPONSIBILTY  

Promote and sell Digicel’s consumer products and services, including Digicel + products and services, prepaid and postpaid plans, SIM cards, top-ups, mobile data, and other value-added mobile services.  This is a sales-driven, customer-focused and results-oriented role that is crucial for revenue and business growth.

MAIN DUTIES & REQUIREMENTS 

• Actively promote and sell Digicel’s consumer products and services, including mobile and Digicel + products and services (Internet and TV) and mobile products and services (Prepaid and postpaid).
• Engage in door-to-door sales, street promotions, community events, and sales activations.
• Identify potential customers, generate leads, and follow up on sales inquiries.
• Work towards and achieve assigned sales targets on a daily, weekly, and monthly basis.
• Maintain a strong brand presence by representing Digicel professionally in all interactions.
• Provide excellent customer service by answering inquiries, resolving basic issues, and guiding customers on product usage.
• Report on market trends, competitor activities, and customer feedback to the Sales Manager/Supervisor.
• Ensure compliance with company policies, including cash and stock handling procedures.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• Minimum of three (3) CXC/ CSEC subjects, including English Language and a numerical subject (Accounts, Mathematics, or Physics), or equivalent qualification additional sales training or certifications is an advantage.
• Experience in direct sales, retail sales, or field marketing is preferred but not required.

SKILLS/COMPENTENCIES REQUIRED

• Excellent communication and interpersonal skills with a persuasive approach.
• Sales-driven with a passion for delivering excellent customer service.
• Knowledge of telecom products and services, and applications.
• Ability to work independently and within a team, and in a fast-paced environment.
• Self-motivated, goal-oriented, and able to handle rejection positively.
• Strong ability to connect with diverse customers and build relationships.

WORKING CONDITIONS

• Although working hours are 9 to 5 Monday to Friday, the role may entail working outside of these hours and the candidate should be flexible to meet critical deadlines.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.