Direct Sales Lead

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

JOB RESPONSIBILTY  

Overseeing and optimizing the daily operations of the direct sales team.  This role is crucial to lead and support the direct sales team to achieve sales targets and drive revenue growth.

MAIN DUTIES & REQUIREMENTS

Team Leadership:

• Lead, supervise, and motivate a team of Direct Sales Agents to meet and exceed sales targets.
• Provide guidance to team members to ensure achievement of individual and team sales goals.
• Conduct regular team meetings to review performance, provide feedback, and discuss strategies for improvement.

Sales Strategy Implementation:

• Work closely with the Sales Manager to develop and implement effective sales strategies.
• Ensure that the sales team is knowledgeable about telecom products, services, and current promotions.
• Coordinate the execution of sales campaigns and initiatives within the team.

Training and Development:

• Provide ongoing training and coaching to Direct Sales Agents to enhance their skills and performance.
• Identify skill gaps within the team and organize appropriate training sessions to address these needs.
• Mentor and support team members in overcoming challenges and improving their sales techniques and performance.

Performance Monitoring:

• Monitor sales performance, analyze trends, and identify opportunities for improvement.
• Assist with performance reviews and appraisals for direct sales agents, providing constructive feedback and setting development plans.

Customer Relationship Management:

• Support the sales team in building and maintaining strong relationships with customers.
• Handle escalated customer queries and complaints, ensuring a high level of customer satisfaction.
• Serve as a primary point of contact for high-value customers, addressing any issues or concerns promptly and effectively

Operational Efficiency:

• Ensure that the Direct Sales Agents follow company policies, procedures, and ethical standards.
• Optimize the use of sales tools, CRM systems, and resources to enhance team productivity.
• Manage administrative tasks related to sales operations, including sales activations, scheduling, reporting, and documentation.

Market analysis & Reporting: 

• Prepare and submit regular sales reports to management, detailing sales activities, pipeline status, and progress toward goals.
• Analyze sales data to identify trends and make recommendations to management for improving sales processes and strategies.

• Stay informed about market trends, competitor activities, and customer preferences.
• Gather and analyze feedback from the sales team and customers to identify new sales opportunities or areas for product improvement.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• Bachelor’s degree in business, marketing or related field is preferred
• Proven experience in a sales environment; telecom experience preferred

SKILLS/COMPENTENCIES REQUIRED

• Competency in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent communication and interpersonal skills
• Strong leadership and interpersonal skills
• Strategic thinker with problem-solving capabilities.
• Results-driven with a strong focus on achieving sales targets.
• Flexibility to work in a fast-paced environment and adapt to changing priorities and business needs.
• Knowledge of relevant software applications (e.g., point-of-sale systems, CRM systems).

WORKING CONDITIONS:

• Although working hours are 9 to 5 Monday to Friday, the role may entail working outside of these hours and the candidate should be flexible to meet critical deadlines.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.