Field Operations Coordinator

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB DESCRIPTION

JOB OVERVIEW

Job Title: Field Operations Coordinator

Department: Consumer Sales

Reports to: Sales Manager

Location: Grenada

JOB RESPONSIBILTY  

Support field activations and event operations by driving, maintaining equipment, coordinating setup and teardown, and assisting the Marketing and Sales Teams to ensure smooth, professional, and brand-aligned field executions. This role emphasizes asset maintenance, logistics coordination, and hands-on activation support across Sales, Marketing, Asset Maintenance, and Retail.

MAIN DUTIES & REQUIREMENTS

Activation Support:

• Report any damages to promotional equipment (wheels, vault, banners, tents) promptly.
• Set up and operate engagement props such as Cash Vault and Big Wheel.
• Assist with on-site activations, ensuring smooth execution and customer engagement.

Event Set-Up & Breakdown:

• Wash and maintain tents to ensure they remain clean and presentable.
• Track tent usage in the event log and report any damage immediately.
• Set up and dismantle tents, feather banners, branded signage, and other event materials.

Logistic & General Support:

• Provide hands-on assistance to the Marketing and Sales Teams during field activations.
• Uphold Digicel’s brand standards by ensuring all activations are professional and well-presented.
• Assist with logistics around maintenance within retail space.

Vehicle & Equipment Management:

• Report any issues with the Sales vehicle, including lights, generator, or interior damage.
• Ensure all equipment is securely stored and accounted for after each activation.
• Drive and properly park the Sales Vehicle.
• Provide daily transportation support by driving sales team members to sales locations.

Any other duties within the scope of the job periodically assigned by Manager.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• Minimum of three (3) CXC (Caribbean Examination Council) CSEC subjects, including English Language and a numerical subject (Accounts, Mathematics, or Physics), or equivalent qualification.
• Qualifications/ Certifications in Business Administration, Marketing, Business Development will be considered an asset.
• Minimum one (1) year experience in a similar role.

SKILLS/COMPENTENCIES REQUIRED

• Effective verbal and written communication skills.
• Strong interpersonal skills.
• Excellent time management and multitasking abilities.
• Ability to work independently and within a team, and in a fast-paced environment.
• Ability to maintain a steady and positive attitude in challenging situations.
• Willingness to learn and adapt to new tools and environments.
• Must possess a valid [T-Class] Driver’s License, with minimum 2 years’ continuous driving experience.

WORKING CONDITIONS

• Although working hours are 9 to 5 Monday to Friday, the role may involve working outside of these hours, including weekends and holidays.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.