Retail Sales Lead

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

JOB RESPONSIBILTY  

Overseeing and optimizing the daily operations of the retail environment.  This role is crucial to drive retail sales, implement operational procedures, and ensure a seamless customer experience.

MAIN DUTIES & REQUIREMENTS

Store Operations Oversight:

• Manage the overall operations of retail stores, ensuring adherence to company policies, procedures, and operational standards.
• Implement and enforce efficient operational procedures to optimize workflow and enhance productivity.
• Monitor store performance metrics, including sales targets, customer satisfaction scores, and operational efficiency, and take corrective actions as needed.
• Monitor and manage inventory levels to ensure adequate stock availability while minimizing excess inventory.
• Oversee store maintenance, cleanliness, and organization to create a welcoming and visually appealing retail environment.

Team Management:

• Supervise retail staff, providing guidance, coaching, and performance feedback to foster a high-performing team.
• Schedule and manage staff work schedule to ensure adequate coverage.
• Monitor work performance to maintain efficiency and productivity levels.
• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.

Customer Service:

• Foster a customer-focused environment by setting and maintaining high service standards.
• Implement strategies to enhance the overall customer experience and satisfaction.
• Train staff on customer service best practices and empower them to uphold service standards and build customer loyalty.
• Stay updated on industry trends, competitor activities, and customer feedback to identify opportunities for service enhancements.

Sales and Performance Analysis:

• Monitor sales performance, analyze trends, and identify opportunities for improvement.
• Develop and implement sales strategies to achieve revenue targets and drive business growth in retail stores.
• Generate and analyze reports related to sales, inventory, and operational metrics to inform decision-making and optimize performance.

Stakeholder Engagement:

• Maintain open and effective communication channels with both team members and management.
• Provide regular updates on operational performance to management.
• Work closely with marketing and product teams to align retail activities with overall business objectives and promotional campaigns.
• Cultivate strong relationships with telecom equipment suppliers, service providers, and other business partners to ensure timely deliveries, competitive pricing, and quality assurance.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• Bachelor’s degree in business administration, Retail Management, or a related field
• Proven experience in a retail environment with at least 2 years in supervisory or managerial role.

SKILLS/COMPENTENCIES REQUIRED

• Competency in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent communication and interpersonal skills
• Strong leadership and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to analyze data and make informed decisions.
• Flexibility to work in a fast-paced environment and adapt to changing priorities and business needs.
• Knowledge of relevant software applications (e.g., point-of-sale systems, inventory management software).

WORKING CONDITIONS:

• Although working hours are 9 to 5 Monday to Friday, the role may entail working outside of these hours and candidate should be flexible to meet critical deadlines.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.