Sales Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

JOB RESPONSIBILTY  

Oversee and manage consumer sales to drive revenue growth and market expansion. This role involves leading the D+ and Mobile Sales teams and executing sales strategies to meet and exceed targets while ensuring high customer satisfaction.  

MAIN DUTIES & REQUIREMENTS

Team Leadership & Development:

• Lead, motivate, and manage the consumer sales teams to ensure sales targets are met.
• Provide training, mentorship, and performance feedback to ensure the team’s success and professional development
• Conduct regular performance reviews and set development plans for the sales team to improve skills and sales performance.
• Ensure the sales teams are equipped with the necessary tools, resources, and information to succeed in their roles.

Sales Strategy & Execution:

• Develop and implement effective sales strategies to drive revenue growth for mobile, internet and TV services
• Analyze market trends and competitor activity to identify new business opportunities and optimize sales tactics.
• Set clear sales goals and KPIs for the sales teams, ensuring alignment with company objectives.
• Work closely with the marketing, product, and operations teams to ensure the alignment of sales strategies with product offerings and market conditions.

Sales Reporting & Analysis:

• Monitor and report on sales performance, providing regular updates to senior management on progress against targets and KPIs.
• Analyze sales data to identify trends, gaps, and opportunities for improvement in sales operations
• Maintain accurate sales records, forecast revenue, and track progress towards quarterly and annual goals.
• Provide actionable insights to senior management to support decision-making and business growth.

Revenue & Market Growth:

• Work to meet or exceed sales targets for Internet, TV, and mobile services, contributing to overall company revenue growth.
• Drive expansion into new markets and territories by identifying and pursuing opportunities to grow the consumer base.
• Collaborate with other departments (e.g. marketing, customer care, product development) to ensure a cohesive approach to customer acquisition and retention.
• Stay updated on industry trends, competitor activities, and customer feedback to identify opportunities for service enhancements

Customer Relationship Management:

• Support the sales teams in building and maintaining strong relationships with customers.
• Ensure that customer satisfaction is maintained through excellent service and prompt resolution of issues.
• Build and maintain strong relationships with key clients, partners, and stakeholders to drive long-term business success.

Compliance and Quality Assurance:

• Continuously evaluate and optimize sales processes and procedures to improve operational efficiency and effectiveness. 
• Ensure compliance with operational controls and procedures (e.g. cash and inventory management) and implement corrective actions to address any compliance or quality issues.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• Bachelor’s degree in business, marketing or related field is preferred
• Proven sales experience in the telecom industry, with at least 3 years in management or leadership role overseeing sales
• Additional certifications or training in sales management are a plus

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.