Telesales Agent

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB RESPONSIBILTY  

Maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling existing Mobile and Digicel+ services.

MAIN DUTIES & REQUIREMENTS

• Position the value of mobile products and services to new customers in order for them to apply for the service.
• Upsell existing customers with additional products and services that will enhance their experience in Mobile and Digicel+ services.
• Anticipate future need for assistance and providing for customers’ unspoken need.
• Assist the process for installations, reconnections, change of services, trouble calls and special request orders into system.
• Schedule and follow up customer’s orders/requests.
• Work towards and achieve assigned sales targets on a daily, weekly, and monthly basis.
• Maintain a strong brand presence by representing Digicel professionally in all interactions.
• Provide excellent customer service by answering inquiries, resolving basic issues, and guiding customers on product usage.
• Any other duties within the scope of the job periodically assigned by Manager.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• High school diploma or equivalent with minimum 3 CXC passes (Mathematics and English included).
• Additional sales training or certifications is an advantage.
• Experience in direct sales, retail sales, or field marketing is preferred but not required.

SKILLS/COMPENTENCIES REQUIRED

• Excellent communication and interpersonal skills with a persuasive approach.
• Sales-driven with a passion for delivering excellent customer service.
• Knowledge of telecom products and services, and applications.
• Ability to work independently and within a team, and in a fast-paced environment.
• Self-motivated, goal-oriented, and able to handle rejection positively.
• Strong ability to connect with diverse customers and build relationships.
• Willingness to work flexible hours, including weekends, holidays, and evenings.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.