Receptionist

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

DIGICEL ANTIGUA & BARBUDA

Digicel is seeking a suitable candidate with experience who thrives in fast paced, dynamic and innovative environment to fill the role of Receptionist. Digicel is recognized for being the best in the telecommunications industry and this is your opportunity to be a key player in a top-class company.

J o b   o v e r v i e w

• To provide optimum customer service to Digicel Customers by addressing all their customer service needs.
• To act as the first point of contact for customers with varying degrees of problems and queries at reception desk.
• To support in various administrative duties as needed.

Main duties and responsibilities:

Administration:

• Manage Switchboard of all incoming calls; Route to appropriate departments.
• Manage the reception area and first floor conference room at Corporate Offices – ensure area is kept clean, secure, and orderly.
• Meet and greet all guests – directing them to the necessary department.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
• Filing, photocopying, preparation of documents.
• Cheque collection – Contact vendors to advise cheques are available for collection as needed.
• Assist various units in making calls to conduct research or gain information on competitive pricing.
• Support the HR Department with staff engagement activities.
• Cordinate flights for local team and ground transportation as required

Customer Experience:

• Assist walk-in customers with complaints and queries.
• Provide professional customized service tailored on addressing Key Account needs.
• Coordinate the workflow through internal channels for all repairs, billing & account maintenance issues.
• Correspondence – Action all emails, faxes and letters from Clients and internal departments.

Note: From time to time, you may be required to assist other departments with other ancillary tasks.

Qualifications and Experience:

• 3 CXCs including Mathematics and English
• 3 years’ experience in Customer Service/Administration management
• Proficiency in Microsoft Office  
• Excellent interpersonal skills 
• Excellent Communication Skills (oral and written) 
• Adherence to policies and procedures
• Able to handle highly sensitive and confidential information.
• Excellent time-management skills
• Strong organizational skills

Key competencies:

• Professional attitude and appearance
• Thorough Knowledge and use of the Billing System, and customer care system 
• Team player and result oriented.
• Time management skills
• Ability to work well under pressure.
• Telecoms experience 
• Strong problem-solving skills.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise.
• Strong problem-solving skills
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.