Retail sales Agent

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

DIGICEL ANTIGUA AND BARBUDA

Digicel Antigua and Barbuda is looking for a top candidate to fill the role of Retail Sales Agent

This role provides first level customer support and sales in Digicel Retail Stores. The Agent ensures that the Department meets its monthly sales quotas based on set targets. The position focuses on increasing both postpaid and prepaid activations. This role also assist with resolving customer complaints, queries and other issues and concerns received by the sales/support department to ensure a high-level customer experience.

Main Duties and Responsibilities:

• Achieve monthly sales targets by increasing prepaid and postpaid activations on the network.
• Work with existing team to achieve department overall objectives.
• Activate or adjust accounts for all customers and other account related adjustments. 
• Market new products, services and features to existing customers and potential customers.
• Pro-actively introduce and sell add-on products and services to maximize sales revenue, ensuring everything is done to close the sale, limiting discounts, and completing all necessary paperwork, following all relevant procedures and delivering a great service to the customer.
• Ensure all customer needs are met in due time and to the satisfaction of the customer and the company.
• Maintaining a good level of product knowledge so as to explain the features and benefits of products and services to customers to enable them to make a decision to buy.
• Keeps current with products, promotions, procedures and applications used to resolve customers’ queries.
• Take ownership of the customer throughout both the sales and after sales process, providing ongoing information and resolution for customer issues as necessary.
• Provide excellent customer service for queries and the efficient resolution of complaints, problems, and refunds given within guidelines, referring to a further authority only if necessary.
• Provide some level of supervision to the team with the absent of the team lead

Qualifications and Experience:

• 5 CXC Passes inclusive of Mathematics and English or equivalent 
• Previous sales experience or relevant experience in similar role 
• Proficiency in Microsoft Office  
• Excellent interpersonal skills 
• Excellent Communication Skills (oral and written) 

Key competencies

• Thorough Knowledge and use of the Billing System, and customer care system 
• Team player and result oriented 
• Time management skills
• Ability to work well under pressure 
• Telecoms experience 
• Strong problem solving skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.