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Computer Systems Engineer

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Date: Jan 8, 2021

Location: St. Michael, BB

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.


Job Title: Computer Systems Engineer

Primary objective of the job: We are seeking a results-oriented IT administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. 


To ensure success as an IT administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures 


Main Duties and Responsibilities:

  • Monitoring and maintaining networks and servers.
  • Upgrading, installing, and configuring new hardware and software to meet company objectives.
  • Implementing security protocols and procedures to prevent potential threats.
  • Creating user accounts and performing access control.
  • Performing diagnostic tests and debugging procedures to optimize computer systems.
  • Documenting processes, as well as backing up and archiving data.
  • Developing data retrieval and recovery procedures.
  • Designing and implementing efficient end-user feedback and error reporting systems.
  • Supervising and mentoring IT department employees, as well as providing IT support.
  • Keeping up to date with advancements and best practices in IT administration.
  • Preparation of server performance reports
  • Scripting
  • Monitor network nodes for performance and problems
  • Administer Users/PCs/Printers & Applications
  • Manage ordering, distribution and setup of user machines and servers
  • Troubleshoot problems reported by users
  • Make recommendations for future upgrades
  • Manage SQL databases
  • Administer Microsoft SharePoint Server
  • Build and manage Virtual Machine deployment
  • Troubleshoot problems reported by users
  • Schedule, Perform and monitor back-ups
  • Support and maintenance of the Voicemail platform.
  • Perform other job-related tasks as requested by the CTO


Academic qualifications and experience required:

  • Bachelor's degree in computer science, information technology, information systems, or similar.
  • Applicable professional qualification, such as Microsoft, CompTIA Server+, RHCE, Oracle, or Cisco certification.
  • At least three years' experience in a similar role.
  • Extensive experience with IT systems, networks, and related technologies.
  • Solid knowledge of best practices in IT administration and system security.
  • Strong analytical and problem-solving skills. Ability to work in a fast paced environment
  • Exceptional leadership, organizational, and time management skills.
  • Ability under pressure in order to meet challenging deadlines
  • Strong organizational skills and attention to detail
  • ‘Can do’ attitude and positive personality
  • Good administrative skills
  • Team player, self-motivated and always willing to learn
  • Excellent interpersonal and communication skills.


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