Consumer Sales Agent

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB TITLE: Consumer Sales Agent

REPORTS TO (TITLE): Consumer Sales Manager

The objective of this role is to:
•  Identify and pursue sales opportunities for the Digicel+ Product Portfolio to new customers, to enhance customers experience through up-selling and cross-selling to our existing customer base.
•  Provide exceptional customer service and aftersales service to all clients by resolving customer complaints, queries and concerns.
•  Liaise with other departments to ensure the fulfillment of end to end transactions

Main Duties and Responsibilities:

•  To achieve 100% of Sales Target
•  Full compliance with the use of prescribed CRM tools for optimal business intelligence.
•  To achieve the required amount of customer contacts on a daily, weekly and monthly basis to ensure that you can achieve your targets through your individual conversion rates.
•  To sell the required mixture of Digicel’s products and services in line with your required targets.
•  To accurately record all prospect information, sales appointments and conversations with customers and associated outcomes (failures and successes) in line with current reporting documents, to sales management on a daily, weekly and monthly basis.
•  To accurately record customers’ orders and applications for products and services.
•  To accurately record and prepare a report on all information and amounts of money/cash taken as deposits from customers and deposited as requested by the company/manager.
•  To provide relevant information and responses to customers' concerns and questions in an honest and business-like manner.
•  To become an external ambassador of Digicel and maintain a strict level of professionalism.
•  Maintain and account for stock of devices.

Academic qualifications and experience required:

•  Minimum of Three (3) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or equivalent qualification
•  Must possess good computer skills and knowledge of the Internet and applications
•  Previous sales experience with demonstrated success
•  Previous experience in a customer service environment is an asset

Knowledge, Skills and Abilities required:

•  Excellent interpersonal skills
•  Excellent time management skills and ability to multi-task
•  Excellent communication skills (verbal/written)
•  Flexible and quick-thinking
•  Must be customer oriented
•  Must be trainable
•  Ability to rapidly learn new tools and understand customers’ environments

Internal/External contacts:

•  Customers
•  Subscribers
•  Consumer management team
•  Technical team
•  Sales and Distribution team

Working Condition: dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.

•  Required to work long hours in order to meet the business objectives / Abnormal hours
•  Required to work on weekends and/or public holidays
•  Frequent Customer site visits as required
•  Working on the road in any condition
•  Talking with customers of diverse personalities, social backgrounds and temperaments
•  Required to travel out of town and overnight when necessary
•  Ability to travel island wide/within an assigned zone

Key Performance Indicators:

•  To achieve assigned targets
•  Update, maintain and submit daily Sales, End of day & Collections Reports
•  Adherence to reporting and administrative functions in a timely manner
•  Update customer contracts
•  To ensure that all aspects of Digicel services are exemplary.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.