Consumer Senior Sales Representative

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

JOB TITLE:  Consumer Senior Sales Representative

Primary objective of the job:

The Consumer Senior Sales Representative’s responsibilities is to drive revenue growth in ALL consumer sales products. Working strategically with both the Commercial and Digicel business teams to present on Digicel Consumer sales products and services to residential and to corporate Barbados. In additional to developing relationship with key shareholders to capture new opportunities to sell and deliver Digicel products and services.

The role is to execute sales strategies, by exploring consumer and business opportunities and maximize sales prospect. You will also establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty and market penetration.  The individual will need to demonstrate a track record of achievement in previous sales roles and a hunger for achievement. 

The Consumer Senior Sales Representative must be a confident and driven, self-starter who can be a team player; always provides a high level of customer service, projects and maintains a positive image with those contacted during their work & develops and maintains collaborative and respectful working relationships with team members and customers. Targets must be achieved, failure to achieve against set targets and objectives may result in position review up to and including dismissal.

Main Duties and Responsibilities:

Strategic Profile:

• Meet ALL Consumer Sales product targets
• Present new or additional products and services to existing customers
• Maintain in-depth knowledge of Digicel products services and the industries trends
• Approach prospective clients through cold- calling, emails etc. to meet assigned targets
• Be the main point of contact for assigned customers and businesses
• Prepare and track daily, weekly and monthly sales to submit end of day reports
• Manage pipeline to minimise time installation
• Monitor market trends and the competitor activities
• Follow up regularly after closing a sale to ensure client satisfaction
• Respond promptly to customer queries and complaints to ensure resolutions and follow through by means of delegating queries through customer support channels to retain customers  
• Ensure all sales are closed and keyed/billed on completion of signed contract
• Collect and communicate competitive data, including pricing, feature needs and value of competitor and propose strategies to improve market
• Compile and record all customer engagement details via share applications, relevant forms and activity logs
• Participate in company events including tradeshows and other events

Academic qualifications and experience required:

• Certificate in Business Management or equivalent
• Minimum of 5 years in sales environment with proven track record of delivering results
• Computer literate and proficiency in Microsoft Office Suite
• Proficient in Salesforce or similar application would be an asset
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Knowledge, Skills and Abilities required:

• Sales Experience. Proven experience in sales
• Strong Communication and Negotiation skills
• Excellent time management skills and ability to multi-task
• Assertiveness, confident and good collaborative skills
• Adaptable and solutions-oriented
• Must be customer-oriented
• Ability to rapidly learn new tools and understand customers’ environments
• Excellent oral and written communication
• Strong presentation skills
• Excellent time Management

Must Haves:

• Valid driver’s license
• Access to reliable working, registered and insured vehicle

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.